Luxury Hotel Front Desk Manager
6 days ago
Welcome to a challenging and rewarding career with Marriott International Inc as a Luxury Hotel Front Desk Manager. In this role, you will play a vital part in delivering exceptional guest experiences and ensuring the smooth operation of our front office team.
About the JobWe are seeking a highly motivated and experienced individual to join our team as a Luxury Hotel Front Desk Manager. As a key member of our front office team, you will be responsible for managing the day-to-day activities of the department, including supervising staff, handling customer complaints, and maintaining high standards of service delivery.
Responsibilities- Leadership: Provide guidance and support to front desk staff, encouraging them to deliver exceptional customer service and meet or exceed performance targets.
- Customer Service: Ensure that all guests receive a warm welcome and experience a seamless check-in and check-out process.
- Team Management: Supervise and motivate front desk staff to achieve their full potential and maintain high levels of productivity and efficiency.
- Problem-Solving: Handle customer complaints and resolve issues in a fair and timely manner.
- Experience: 2 years' experience in a similar role within the hospitality industry.
- Skill: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
- Qualification: High school diploma or equivalent required; degree in Hospitality or related field an advantage.
As a Luxury Hotel Front Desk Manager with Marriott International Inc, you can expect a competitive salary of $68,500 per annum, plus benefits package, including health insurance, retirement plan, and paid time off.
Marriott International Inc is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. If you're passionate about delivering exceptional guest experiences and joining a dynamic team, we encourage you to apply for this exciting opportunity today
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