Front Desk Coordinator

16 hours ago


West Palm Beach, Florida, United States Aimbridge Hospitality Full time

At Aimbridge Hospitality, we're seeking a Front Desk Agent to join our team. This is a part-time position that requires excellent customer service skills and the ability to work in a fast-paced environment.

About the Role:

The Front Desk Agent will be responsible for greeting and registering guests, handling check-ins and check-outs, and providing exceptional service to ensure a memorable stay.

Responsibilities:

  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working
  • Handle requests for information, mail, and messages in an efficient and courteous manner
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel
  • Be aware of all rates, packages, and special promotions, as well as familiarize yourself with all in-house groups and closed-out dates
  • Obtain all necessary information when taking room reservations and follow rate-quotting scenarios
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms
  • Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a clean and organized work area

Requirements:

  • High school diploma or equivalent required; college coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve
  • Ability to convey information and ideas clearly
  • Ability to work well in stressful, high-pressure situations

Benefits:

  • A competitive hourly rate of $15-$18 per hour, depending on experience
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • 401(k) retirement plan
  • Employee assistance program
  • Opportunities for advancement and professional growth


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