Strategic Account Manager

7 days ago


Santa Clara, California, United States Servicenow Full time

About the Role

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We are seeking a highly skilled and experienced Strategic Account Manager to join our team. In this role, you will be responsible for driving large and complex strategic deals, championing collaborative GTM activities, and serving as a primary point of contact for customers.

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Main Responsibilities

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  • Drive large and complex strategic deals, tracking deal progression and escalating risks/needs to senior leaders as needed;
  • Champion all collaborative, integrated GTM activities for our Strategic Accounts, including account planning sessions, strategic pursuits, WIN Forums, review cadences, or other GTM activities;
  • Develop and implement big deal thinking and best practice sharing across the strategic engagements team (deal structures, operational opportunities, references, and content on attractive themes like Digital Transformation or Artificial Intelligence);
  • Partner with the Account Executive to serve as a primary point of contact for the Customer from deal qualification through close; and
  • Represent ServiceNow in senior customer-facing roles as sponsor, strategist, and negotiator.
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Requirements

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To succeed in this role, you will need:

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  • A minimum of 9 years of experience in the software industry;
  • 5+ years of consultative direct sales experience into Enterprise accounts, preferably selling SaaS and with progressive client-facing responsibilities;
  • Experience in Large Deal or Corporate Strategy/Business Development, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc.;
  • Conversance in emerging trends in IT and Business;
  • Demonstrated coaching and mentoring experience;
  • Unquestionable integrity, credibility, and character;
  • Ability to interface and negotiate with senior client executives;
  • Excellent presentation and communication skills;
  • Organizational and analytical skills;
  • International work experience;
  • Continuous improvement and growth mindset;
  • Strong leadership, problem-solving, and decision-making abilities;
  • The ability to establish trust-based relationships internally to get support for customer sales objectives;
  • And a strong track record of closing large and complex deals.
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What We Offer

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In return for your expertise and hard work, we offer:

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  • A competitive salary range of $178100-$293700 based on qualifications, skill level, competencies, and work location;
  • Variable/incentive compensation and benefits;
  • Health plans, including flexible spending accounts;
  • A 401(k) Plan with company match;
  • ESPP;
  • Matching donations;
  • A flexible time away plan;
  • Family leave programs;
  • Opportunities for professional growth and development;
  • A dynamic and supportive work environment;
  • And a chance to make a real impact in the world of enterprise software.
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About Us

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ServiceNow is a global market leader in the enterprise software space, with over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

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Contact Information

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Please note that we do not accept applications via email. If you require a reasonable accommodation to complete any part of the application process, please contact us at globaltalentss@servicenow.com.



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