Customer Success Manager

5 days ago

Boca Raton, Florida, United States Dazos Full time
About Dazos

Dazos is a mission-driven software company that serves the Mental & Behavioral Health space. Our products help Mental and Behavioral Health organizations better operate their business, get reimbursed by insurance companies, and better engage their patients.

Job Summary

We are seeking an experienced Customer Success Manager to join our fast-paced, dynamic team. As an ideal candidate, you will have over 5 years of experience in software (sales, customer success, or implementation) in the B2B space and will be deeply familiar with CRM best practices and processes.

Key Responsibilities
  • Interface directly with Dazos customers to drive enablement, product value, and adoption of the Dazos suite including our CRM, Business Intelligence, and Marketing Reports solutions
  • Take ownership of a handful of implementations of the Dazos suite and project manage concurrent implementations alongside an active book of business
  • Understand complex business requirements to create tailored solutions, primarily in the CRM, by leveraging workflows, customizing reports, and utilizing industry best practices to curate the system and optimize their team processes
  • Prioritize time thoughtfully and set proper customer expectations
  • Understand and execute for complex customer requests and integration configurations
  • Communicate closely and professionally with multiple customer stakeholders to ensure they're up to date on latest actions, next steps, and overall progress toward implementation completion
  • Participate in cross-functional knowledge transfer sessions, product training and other strategic initiatives as needed
  • Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & procedures
  • Identify opportunities for knowledge management, documentation and service automation, and participate in creating those tools
Requirements
  • 5+ years of experience in customer success, technical implementations, onboarding, training, or sales engineering in B2B SaaS
  • Direct experience administering, implementing or working closely with CRMs, specifically with reporting, integrations, and automations
  • Exceptional oral and written communication, presentation skills, and the ability to simplify complex concepts for any audience
  • Track record of success with managing multiple active implementation projects, each with multiple stakeholders
  • Strong critical thinking skills, a growth mindset, and desire to continuously improve
  • A passion for contributing in a meaningful industry and being able to convey that excitement to create momentum and deliver an exceptional customer experience
  • Call center experience within the behavioral health space is a plus
What We Offer
  • Opportunity to join a mission-driven company that serves the mental and behavioral health space. Do meaningful work while helping some of those that need it most
  • Industry competitive salary with possible hybrid work schedule
  • Ongoing mentoring and support to help you grow and succeed
  • Amazing career path opportunity
  • Employer paid dental, vision, and life insurance
  • Medical insurance with employer contribution
  • Fun company with positive culture and amazing team

  • Customer Success Manager

    3 weeks ago

    Boca Raton, Florida, United States Modernizing Medicine Full time

    About Modernizing MedicineWe are a team of passionate and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes.Job Title: Customer Success ManagerWe...

  • Customer Success Manager

    3 weeks ago

    Boca Raton, Florida, United States Modernizing Medicine Full time

    About Modernizing MedicineWe are a team of passionate and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes.Job Title: Customer Success ManagerWe...

  • Customer Success Manager

    8 hours ago

    Boca Raton, Florida, United States Modernizing Medicine Full time

    Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Modernizing Medicine. As a key member of our Strategic Customer Success team, you will be responsible for ensuring the success of our clients by providing exceptional support and guidance throughout their journey with our SaaS cloud...

  • Customer Success Manager

    4 weeks ago

    Boca Raton, Florida, United States TransUnion Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Marketing Solutions team at TransUnion. As a key member of our team, you will be responsible for supporting our clients with their onboarding, delivery, and technical queries, ensuring a seamless experience for our customers.Key ResponsibilitiesWork closely with our Vertical...

  • Customer Success Manager

    3 weeks ago

    Boca Raton, Florida, United States Flybridge Staffing Full time

    Flybridge Staffing is seeking a seasoned professional to fill a Customer Success/Account Manager role for a client in the Boca Raton area. This direct-hire position offers a hybrid schedule of 2 days remote and provides an opportunity to support account retention and growth.Key Responsibilities:Manage corporate accounts across the US, fostering strong...

  • Senior Customer Success Manager

    5 days ago

    Boca Raton, Florida, United States Modernizing Medicine Full time

    About UsAt Modernizing Medicine, we're on a mission to revolutionize healthcare by providing innovative solutions that empower medical professionals to deliver exceptional patient care. Our team is passionate about creating a positive impact on the healthcare industry, and we're looking for a talented Senior Customer Success Manager to join our journey.Job...

  • Customer Success Manager

    5 days ago

    Boca Raton, Florida, United States Modernizing Medicine Full time

    About UsAt Modernizing Medicine, we're united in our mission to make a positive impact on healthcare. Our team of bright, passionate, and positive problem-solvers is dedicated to placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.Job DescriptionWe're seeking a driven Customer Success Manager to join...

  • Customer Success Director

    1 month ago

    Boca Raton, Florida, United States TransUnion Full time

    About the RoleWe are seeking a seasoned professional to lead our customer success efforts. The ideal candidate has a proven track record of delivering solutions that drive customer growth and retention.Key ResponsibilitiesDevelop and execute customer success strategies that align with business objectivesCollaborate with cross-functional teams to deliver...

  • Physician Succession Account Manager

    1 month ago

    Boca Raton, Florida, United States MDVIP Full time

    OverviewMDVIP, a leading healthcare company based in Boca Raton, FL, is seeking a skilled Physician Succession Account Manager to facilitate the sales of retiring physicians and their practices. This role involves working closely with internal departments and stakeholders to ensure a seamless transition process.ResponsibilitiesParticipate in discovery calls...

  • Physician Succession Account Manager

    4 weeks ago

    Boca Raton, Florida, United States MDVIP Full time

    OverviewMDVIP, a leading healthcare company based in Boca Raton, FL, is seeking a skilled Physician Succession Account Manager to facilitate the sales of retiring physicians and their practices. This role involves working closely with internal departments and stakeholders to ensure a seamless transition process.ResponsibilitiesParticipate in discovery calls...

  • Physician Succession Account Manager

    4 weeks ago

    Boca Raton, Florida, United States MDVIP Full time

    OverviewMDVIP, a leading healthcare company based in Boca Raton, FL, is seeking a Physician Succession Account Manager to facilitate the sales of retiring physicians and their practices. This role will work closely with internal departments and stakeholders to ensure a smooth transition process.ResponsibilitiesParticipate in discovery calls to gather...

  • Physician Succession Account Manager

    2 days ago

    Boca Raton, Florida, United States MDVIP Full time

    Overview:MDVIP, a leading healthcare company, is seeking a Physician Succession Account Manager to facilitate the sales of retiring physicians and their practices. This role involves working closely with internal departments and stakeholders to ensure a smooth transition process.The ideal candidate will have a strong background in account management,...

  • Customer Service Manager

    3 weeks ago

    Boca Raton, Florida, United States Public Storage Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service-Self Storage Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring seamless day-to-day operations.Key ResponsibilitiesProvide top-notch...

  • Customer Service Manager

    4 weeks ago

    Boca Raton, Florida, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our storage facilities.Key ResponsibilitiesAssess customer storage needs and provide...

  • Custom Cabinetry Operations Manager

    4 days ago

    Boca Raton, Florida, United States MPW Custom Cabinetry Full time

    Job DescriptionWe are seeking a highly skilled Operations Manager to oversee the daily operations of our high-end custom furniture manufacturing facility.Responsibilities include:Managing a team of dedicated cabinet builders and installation teamsPlanning and coordinating custom furniture jobs from start to finishEnsuring high-quality products are delivered...

  • Coordinating Programs for Student Success

    2 days ago

    Boca Raton, Florida, United States Florida Atlantic University Full time

    Job SummaryWe are seeking a highly motivated and organized Coordinator to join our team at Florida Atlantic University. The successful candidate will be responsible for coordinating programs, events, and engagement initiatives that increase the retention and matriculation of program participants within the Kelly/Strul Emerging Scholars program.Key...

  • Customer Service Representative

    4 weeks ago

    Boca Raton, Florida, United States Barentz Full time

    Customer Service RepresentativeThe Customer Service Representative plays a vital role in creating customer success by providing exceptional support and service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProcess orders accurately and efficiently, ensuring all necessary information is...

  • Customer Service Representative

    4 days ago

    Boca Raton, Florida, United States SFL Professional Contracting Full time

    Job OverviewWe are seeking a highly motivated and organized Customer Service Representative to join our team at SFL Professional Contracting. The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong customer service focus.Key ResponsibilitiesHandle incoming and outgoing calls in a fast-paced environmentSubmit...

  • Customer Service and Storage Operations Manager

    4 days ago

    Boca Raton, Florida, United States Public Storage Full time

    Job OverviewPublic Storage is seeking a highly skilled Customer Service and Storage Operations Manager to join our team.This role is responsible for providing exceptional customer service, managing storage operations, and ensuring a positive experience for our customers.The ideal candidate will have a strong background in customer service, sales, and...

  • Customer Service Liaison

    2 months ago

    Boca Raton, Florida, United States NSD NEWCO Full time

    Job SummaryWe are seeking a highly skilled Client Relations Representative to join our team at NSD NEWCO. The successful candidate will be responsible for investigating and resolving complex service-related disputes, analyzing existing programs and policies, and providing recommendations for improvements in customer service systems and relations.Key...