Customer Success Manager
6 hours ago
We are seeking a highly motivated and experienced Customer Success Manager to join our team at Modernizing Medicine. As a key member of our Strategic Customer Success team, you will be responsible for ensuring the success of our clients by providing exceptional support and guidance throughout their journey with our SaaS cloud platform.
Key Responsibilities:
- Maintain a deep understanding of client industry, product, and role in the market.
- Consult with clients to provide product recommendations and assist with go-live stabilization and training.
- Engage with clients to ensure the product or service is functioning as intended and adding expected value.
- Track success through metrics such as client health scores, reference generation, product expansion, and churn reduction.
- Identify and grow upsell opportunities within the CSM's book of business.
- Serve as an escalation point for issues that impact the customer's success and utilization of MMI products deployed.
- Advocate customer needs/issues cross-departmentally.
- Maintain regular communication with CSM's book of business regarding daily operations and adoption of the platform.
- Monitor and record all client communication in Salesforce.
- Leverage our customer success platform to organize daily and weekly focus.
- Suggest practical services offered by MMI to create a more efficient and autonomous office flow.
- Reach out proactively with solutions for problems/red flags the client may not even be aware of yet.
Requirements:
- Bachelor's Degree, required.
- 3-4 years of relevant experience or equivalent combination of experience and education.
- Excellent communication, teamwork, detailed-oriented, and organization skills.
- People skills - the CSM must be comfortable on the phone and able to engage in/control difficult discussions while maintaining professional composure and confidence.
- Motivated - we are transforming how healthcare information is created, consumed, and utilized to increase practice efficiency and improve patient outcomes.
- Ability to work independently as well as part of the Customer Success team.
- Professional, patient, and balanced approach to handling tasks of varying priority and stress levels.
- Conflict resolution and problem-solving skills.
- Ability to take initiative with little direction.
Benefits:
- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
- Generous Paid Time Off and Paid Parental Leave programs.
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles, and remote availability for some roles.
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
-
Customer Success Manager
3 weeks ago
Boca Raton, Florida, United States Modernizing Medicine Full timeAbout Modernizing MedicineWe are a team of passionate and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes.Job Title: Customer Success ManagerWe...
-
Customer Success Manager
3 weeks ago
Boca Raton, Florida, United States Modernizing Medicine Full timeAbout Modernizing MedicineWe are a team of passionate and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes.Job Title: Customer Success ManagerWe...
-
Customer Success Manager
5 days ago
Boca Raton, Florida, United States Dazos Full timeAbout DazosDazos is a mission-driven software company that serves the Mental & Behavioral Health space. Our products help Mental and Behavioral Health organizations better operate their business, get reimbursed by insurance companies, and better engage their patients.Job SummaryWe are seeking an experienced Customer Success Manager to join our fast-paced,...
-
Customer Success Manager
4 weeks ago
Boca Raton, Florida, United States TransUnion Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Marketing Solutions team at TransUnion. As a key member of our team, you will be responsible for supporting our clients with their onboarding, delivery, and technical queries, ensuring a seamless experience for our customers.Key ResponsibilitiesWork closely with our Vertical...
-
Customer Success Manager
3 weeks ago
Boca Raton, Florida, United States Flybridge Staffing Full timeFlybridge Staffing is seeking a seasoned professional to fill a Customer Success/Account Manager role for a client in the Boca Raton area. This direct-hire position offers a hybrid schedule of 2 days remote and provides an opportunity to support account retention and growth.Key Responsibilities:Manage corporate accounts across the US, fostering strong...
-
Senior Customer Success Manager
5 days ago
Boca Raton, Florida, United States Modernizing Medicine Full timeAbout UsAt Modernizing Medicine, we're on a mission to revolutionize healthcare by providing innovative solutions that empower medical professionals to deliver exceptional patient care. Our team is passionate about creating a positive impact on the healthcare industry, and we're looking for a talented Senior Customer Success Manager to join our journey.Job...
-
Customer Success Manager
5 days ago
Boca Raton, Florida, United States Modernizing Medicine Full timeAbout UsAt Modernizing Medicine, we're united in our mission to make a positive impact on healthcare. Our team of bright, passionate, and positive problem-solvers is dedicated to placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.Job DescriptionWe're seeking a driven Customer Success Manager to join...
-
Customer Success Director
1 month ago
Boca Raton, Florida, United States TransUnion Full timeAbout the RoleWe are seeking a seasoned professional to lead our customer success efforts. The ideal candidate has a proven track record of delivering solutions that drive customer growth and retention.Key ResponsibilitiesDevelop and execute customer success strategies that align with business objectivesCollaborate with cross-functional teams to deliver...
-
Physician Succession Account Manager
1 month ago
Boca Raton, Florida, United States MDVIP Full timeOverviewMDVIP, a leading healthcare company based in Boca Raton, FL, is seeking a skilled Physician Succession Account Manager to facilitate the sales of retiring physicians and their practices. This role involves working closely with internal departments and stakeholders to ensure a seamless transition process.ResponsibilitiesParticipate in discovery calls...
-
Physician Succession Account Manager
4 weeks ago
Boca Raton, Florida, United States MDVIP Full timeOverviewMDVIP, a leading healthcare company based in Boca Raton, FL, is seeking a skilled Physician Succession Account Manager to facilitate the sales of retiring physicians and their practices. This role involves working closely with internal departments and stakeholders to ensure a seamless transition process.ResponsibilitiesParticipate in discovery calls...
-
Physician Succession Account Manager
4 weeks ago
Boca Raton, Florida, United States MDVIP Full timeOverviewMDVIP, a leading healthcare company based in Boca Raton, FL, is seeking a Physician Succession Account Manager to facilitate the sales of retiring physicians and their practices. This role will work closely with internal departments and stakeholders to ensure a smooth transition process.ResponsibilitiesParticipate in discovery calls to gather...
-
Physician Succession Account Manager
2 days ago
Boca Raton, Florida, United States MDVIP Full timeOverview:MDVIP, a leading healthcare company, is seeking a Physician Succession Account Manager to facilitate the sales of retiring physicians and their practices. This role involves working closely with internal departments and stakeholders to ensure a smooth transition process.The ideal candidate will have a strong background in account management,...
-
Customer Service Manager
3 weeks ago
Boca Raton, Florida, United States Public Storage Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service-Self Storage Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring seamless day-to-day operations.Key ResponsibilitiesProvide top-notch...
-
Customer Service Manager
4 weeks ago
Boca Raton, Florida, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Manager to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our storage facilities.Key ResponsibilitiesAssess customer storage needs and provide...
-
Custom Cabinetry Operations Manager
4 days ago
Boca Raton, Florida, United States MPW Custom Cabinetry Full timeJob DescriptionWe are seeking a highly skilled Operations Manager to oversee the daily operations of our high-end custom furniture manufacturing facility.Responsibilities include:Managing a team of dedicated cabinet builders and installation teamsPlanning and coordinating custom furniture jobs from start to finishEnsuring high-quality products are delivered...
-
Coordinating Programs for Student Success
2 days ago
Boca Raton, Florida, United States Florida Atlantic University Full timeJob SummaryWe are seeking a highly motivated and organized Coordinator to join our team at Florida Atlantic University. The successful candidate will be responsible for coordinating programs, events, and engagement initiatives that increase the retention and matriculation of program participants within the Kelly/Strul Emerging Scholars program.Key...
-
Customer Service Representative
4 weeks ago
Boca Raton, Florida, United States Barentz Full timeCustomer Service RepresentativeThe Customer Service Representative plays a vital role in creating customer success by providing exceptional support and service to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProcess orders accurately and efficiently, ensuring all necessary information is...
-
Customer Service Representative
4 days ago
Boca Raton, Florida, United States SFL Professional Contracting Full timeJob OverviewWe are seeking a highly motivated and organized Customer Service Representative to join our team at SFL Professional Contracting. The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong customer service focus.Key ResponsibilitiesHandle incoming and outgoing calls in a fast-paced environmentSubmit...
-
Boca Raton, Florida, United States Public Storage Full timeJob OverviewPublic Storage is seeking a highly skilled Customer Service and Storage Operations Manager to join our team.This role is responsible for providing exceptional customer service, managing storage operations, and ensuring a positive experience for our customers.The ideal candidate will have a strong background in customer service, sales, and...
-
Customer Service Liaison
2 months ago
Boca Raton, Florida, United States NSD NEWCO Full timeJob SummaryWe are seeking a highly skilled Client Relations Representative to join our team at NSD NEWCO. The successful candidate will be responsible for investigating and resolving complex service-related disputes, analyzing existing programs and policies, and providing recommendations for improvements in customer service systems and relations.Key...