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Key Account Support Specialist

2 months ago

Harrison, United States TAKKT Foodservices Full time
Join the Team at TAKKT FoodServices

TAKKT Foodservices is recognized as one of the leading distributors in the food service equipment and supplies sector, ranking among the top 10 in the nation. Our mission is to enhance customer satisfaction, broaden our range of products and services, and drive customer success.

As part of the TAKKT Group, our company includes renowned brands such as Hubert, Central Restaurant Products, and Retail Resources. We specialize in B2B omnichannel distribution tailored for business equipment.

Position Overview

We are currently seeking a Key Account Support Specialist. This role is designed to provide essential sales support within TAKKT FoodServices.

Key Responsibilities
  • Plan and execute daily operations to enhance customer experience within a multi-channel contact center.
  • Support sales representatives and corporate-level clients, ensuring a high standard of service.
  • Engage with clients to resolve inquiries and issues, fostering strong partnerships.
  • Document all customer service interactions and resolutions in the designated systems.
  • Continuously update product knowledge through training and independent research.
  • Communicate new insights and processes effectively with the team.
Qualifications
  • Approximately 3 years of experience in a multi-channel contact center or sales environment.
  • Proficiency in Microsoft Office applications; familiarity with Salesforce, Trello, and Power BI is advantageous.
  • Exceptional time management and organizational skills, with the ability to meet key performance indicators (KPIs).

Benefits: Eligible for 15 days of paid time off, seven paid holidays, and one floating holiday.

We are an equal opportunity employer, welcoming applicants from diverse backgrounds including minorities, females, individuals with disabilities, and veterans.