Technical Support Specialist

13 hours ago


Harrison, New York, United States Yoh Full time

Job Title: Technical Customer Support

Job Summary: We are seeking a highly skilled Technical Customer Support professional to join our team at Yoh. As a Technical Customer Support specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust.
  • Provide quick responses to customer inquiries and resolve technical issues in a timely and efficient manner.
  • Document customer interactions and maintain accurate records of customer communication.
  • Assist customers with account and subscription management, process refunds, and troubleshoot technical issues.
  • Adhere to prescribed communication and incident protocols to ensure swift and effective dissemination of information.

Requirements:

  • Minimum of a High School diploma or equivalent required plus 2 years of experience supporting customers via chat, email, and phone.
  • Excellent communication skills, including active listening, empathy, and patience.
  • Technical proficiency and familiarity with computer systems, software, and Google Suite.
  • Time management and prioritization skills, enabling high-quality and time-sensitive customer communications.
  • Able to maintain composure and professionalism during high-pressure situations.

What We Offer:

  • Medical, Dental & Vision Benefits
  • 401K Retirement Saving Plan
  • Life & Disability Insurance
  • Direct Deposit & weekly ePayroll
  • Employee Discount Programs

Equal Opportunity Employer: Yoh is an Equal Opportunity Employer and welcomes qualified applicants from diverse backgrounds.



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