Technical Support Specialist
13 hours ago
Job Title: Technical Customer Support
Job Summary: We are seeking a highly skilled Technical Customer Support professional to join our team at Yoh. As a Technical Customer Support specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Engage with customers in a friendly, empathetic, and professional manner to establish rapport and build trust.
- Provide quick responses to customer inquiries and resolve technical issues in a timely and efficient manner.
- Document customer interactions and maintain accurate records of customer communication.
- Assist customers with account and subscription management, process refunds, and troubleshoot technical issues.
- Adhere to prescribed communication and incident protocols to ensure swift and effective dissemination of information.
Requirements:
- Minimum of a High School diploma or equivalent required plus 2 years of experience supporting customers via chat, email, and phone.
- Excellent communication skills, including active listening, empathy, and patience.
- Technical proficiency and familiarity with computer systems, software, and Google Suite.
- Time management and prioritization skills, enabling high-quality and time-sensitive customer communications.
- Able to maintain composure and professionalism during high-pressure situations.
What We Offer:
- Medical, Dental & Vision Benefits
- 401K Retirement Saving Plan
- Life & Disability Insurance
- Direct Deposit & weekly ePayroll
- Employee Discount Programs
Equal Opportunity Employer: Yoh is an Equal Opportunity Employer and welcomes qualified applicants from diverse backgrounds.
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