IT Support Specialist

2 days ago


Harrison, New York, United States K2 Staffing, LLC Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at K2 Staffing, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, resolving issues in a timely and effective manner, and ensuring the satisfaction of our end-users.

Key Responsibilities
  • Provide technical support to clients via phone, email, and web portal
  • Configure and troubleshoot networking equipment, Windows servers, and workstations
  • Administer Active Directory, File & Print services, DNS, DHCP, and network firewalls
  • Install and maintain antivirus software and ensure virus definitions are up to date
  • Deploy file servers and cloud computing solutions, and configure VOIP systems
  • Manage Microsoft Exchange Server and telephone solutions
  • Monitor alert systems and take appropriate action as per guidelines
Requirements
  • Minimum of 4 years of hands-on experience in IT support, networking, and server administration
  • 2-3 years of experience in a client-facing environment, such as sales engineering
  • Experience with Kaseya RMM and Autotask PSA is a plus
  • Excellent verbal and written communication skills, with the ability to work with clients at a business level
  • Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines
Preferred Qualifications
  • CompTIA Net+ and/or CompTIA Security+ certifications
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications are a plus

We offer a challenging work environment, career opportunities, and ongoing training. If you are a motivated and detail-oriented IT professional looking for a new challenge, please apply today



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