IT Support Specialist
2 days ago
We are seeking a highly skilled IT Support Specialist to join our team at K2 Staffing, LLC. As a Help Desk Technician, you will be responsible for providing technical support to our clients, resolving issues in a timely and effective manner, and ensuring the satisfaction of our end-users.
Key Responsibilities- Provide technical support to clients via phone, email, and web portal
- Configure and troubleshoot networking equipment, Windows servers, and workstations
- Administer Active Directory, File & Print services, DNS, DHCP, and network firewalls
- Install and maintain antivirus software and ensure virus definitions are up to date
- Deploy file servers and cloud computing solutions, and configure VOIP systems
- Manage Microsoft Exchange Server and telephone solutions
- Monitor alert systems and take appropriate action as per guidelines
- Minimum of 4 years of hands-on experience in IT support, networking, and server administration
- 2-3 years of experience in a client-facing environment, such as sales engineering
- Experience with Kaseya RMM and Autotask PSA is a plus
- Excellent verbal and written communication skills, with the ability to work with clients at a business level
- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines
- CompTIA Net+ and/or CompTIA Security+ certifications
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications are a plus
We offer a challenging work environment, career opportunities, and ongoing training. If you are a motivated and detail-oriented IT professional looking for a new challenge, please apply today
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