Intake Coordinator
2 days ago
Heard and Smith, LLP is seeking a highly motivated and compassionate Intake Specialist to join our team. As the first point of contact for potential clients, you will play a critical role in guiding them through the Social Security Disability (SSD) and/or Social Security Income (SSI) application process.
Key Responsibilities:- Build strong relationships with prospective clients and ensure their confidence in our firm
- Manage a high-volume call center environment, taking 150-200 calls per day
- Sign up 4 new cases per day and meet occupancy and adherence goals
- Maintain a minimum call quality score of 90%
- Proactively contact clients to ensure the relationship is maintained and resolve any issues that may arise
- High School Diploma or equivalent; degree preferred
- Call center and customer service experience
- Strong people skills and excellent telephone, communication, and active listening skills
- Ability to meet performance standards in a fast-paced environment
- Knowledge of computer technology and the Internet, including MS Office and Outlook
- Minimum 40 WPM typing speed and multi-tasking skills
- Detail-oriented, with excellent spelling and grammar
- Self-motivated, self-disciplined, and able to work with little supervision
- Reliability and dependability, with a professional manner and high energy level
As a remote Home Office Intake Specialist, you will work from the comfort of your own home office, equipped with a computer, camera, and fast internet connection. You will be expected to maintain a quiet, private workspace with no distractions during business hours.
Heard and Smith, LLP is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Intake Coordinator
1 day ago
Dallas, Texas, United States undisclosed Full timeJob Title: Intake SpecialistAt Heard and Smith, LLP, we are seeking a highly motivated and detail-oriented Intake Specialist to join our team. As the first point of contact for potential clients, you will play a critical role in guiding them through the screening process and determining their eligibility for Social Security Disability (SSD) and/or Social...
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