Patient Intake Coordinator

1 day ago

Dallas, Texas, United States My People Person Full time
Job Title: Patient Intake Coordinator

Are you passionate about creating positive patient interactions and dedicated to caring for the well-being of others? If so, this could be your next opportunity.

Job Summary:

This full-time Patient Intake Coordinator role is responsible for providing exceptional customer service to potential patients/families, professional referral sources, and colleagues to effectively and efficiently coordinate referrals and respond to inquiries about home health services.

Key Responsibilities:
  • Receive and process referrals and inquiries, attend new prospect meetings, ensure proper staffing of all client classes, and work closely with administrators and other office personnel to ensure client satisfaction.
  • Promote our homecare services to physicians, hospitals, skilled nursing facility managers, discharge planners, and case managers to build and maintain client relationships.
  • Prepare a business plan and maintain targets, prospect lists, and leads. Spend at least 50% of your time in the field with office team support, discussing home care needs with new clients and prospects.
  • Prioritize accounts and gather and organize account-related information to provide input on key customer opportunities and service line extensions.
  • Process applications and background checks for potential employees and schedule personnel for assignments.
  • Develop positive relationships with all clients and referral sources, and maintain absolute confidentiality of all information pertaining to employees, clients, and client's family members.
  • Maintain documentation according to policies and procedures and exercise independent judgment within Agency guidelines.
Requirements:
  • A background in customer service, concierge experience, sales, or business development.
  • High school diploma and two years of experience in an office setting, preferably in health or home care.
  • Excellent written and verbal communication skills with a customer-centric outlook and some sales skills preferred.
  • Proficiency with Microsoft Office (Word, Excel, and Outlook), scheduling systems, and other healthcare industry-related software.
  • Ability to remain flexible and resilient, maintain a sense of humor, and present a calm, professional image.
  • Ability to plan, organize, prioritize, delegate, and accurately follow through in work activities with time constraints and interruptions to meet deadlines and work independently with minimal direction and/or supervision.
What We Offer:
  • Full-time position.
  • Competitive hourly rate.
  • Paid time off.
  • Monday - Friday schedule.
  • In-person work environment.

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