Energy Customer Service Representative

6 days ago

Great Falls, Montana, United States Spectrum Solutions Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor Energy. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.

Key Responsibilities
  • Provide timely and effective customer support via phone and email
  • Process commercial customer inquiries regarding electricity and gas, including invoice and contract questions, tariff extensions, and product consultations
  • Proactively approach customers to offer additional products and services
  • Ensure customer satisfaction through follow-up conversations and issue resolution
Requirements
  • Excellent German language skills in speaking and writing
  • Proficient in PC applications, including MS Office
  • Excellent communication and interpersonal skills
  • High level of self-motivation, commitment, and responsibility
About Us

We are a leading provider of dialogue marketing services, with over 20 call centers in Germany and Europe. We specialize in managing direct customer interactions for companies, and we welcome candidates from diverse backgrounds and industries.

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