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Customer Service Representative

2 months ago

Great Falls, Montana, United States Patterson Full time
About the Role

Patterson is seeking a skilled Customer Service Representative to join our team in Great Falls, MT. As a key member of our Animal Health International team, you will play a vital role in providing exceptional customer service and support to our production customers and sales representatives.

Key Responsibilities
  • Develop strong working relationships with customers, sales representatives, and manufacturing partners to ensure seamless order entry and customer satisfaction.
  • Provide timely and accurate responses to customer inquiries, resolving issues and providing solutions in a professional and courteous manner.
  • Communicate customer requirements and expectations to the outside sales representative or management team to ensure effective product recommendations and solutions.
  • Process customer transactions accurately and efficiently in our order entry system, ensuring timely delivery and regulatory compliance.
  • Maintain accurate customer and territory records, facility records, and document all customer interactions.
  • Generate reports and monitor scheduled shipment dates to ensure timely delivery.
  • Adhere to company, state, and federal policies and regulations, ensuring compliance and accuracy in all customer interactions.
Requirements
  • High School Degree or equivalent.
  • Proven customer service and organizational skills.
  • Observable accuracy and strong attention to detail.
  • Demonstrated effective verbal, written, and interpersonal communication skills.
  • General computer proficiency, including knowledge of MS Office.
What We Offer
  • Competitive benefits package, including medical, dental, and vision benefits.
  • 401(k) match retirement savings plan.
  • Employee Stock Purchase Plan (ESPP).
  • Paid Time Off (PTO).
  • Holiday Pay & Floating Holidays.
  • Volunteer Time Off (VTO).
  • Educational Assistance Program (Tuition Reimbursement).
  • Full Paid Parental and Adoption Leave.
  • LifeWorks (Employee Assistance Program).
  • Patterson Perks Program.
EEO Statement

Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.