Energy Customer Service Representative

2 weeks ago

Great Falls, Montana, United States Spectrum Solutions Full time
About the Role

We are seeking a highly motivated and customer-focused Energy Customer Service Representative to join our team at Spectrum Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our energy customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective customer support via telephone and written communication
  • Process commercial customer inquiries regarding electricity and gas, including invoice and contract questions, tariff extensions, and product consultations
  • Proactively approach customers to offer additional products and services
  • Consult with customers on our entire service portfolio to ensure their needs are met
  • Monitor and follow up on customer conversations to ensure satisfaction
Requirements
  • Excellent German language skills in speaking and writing
  • Proficient in PC applications, including Microsoft Office
  • Excellent communication skills and a strong telephone presence
  • High level of self-motivation, commitment, and responsibility
About Spectrum Solutions

Spectrum Solutions is a leading provider of energy solutions, dedicated to delivering exceptional customer service and support. We are a dynamic and growing company, committed to innovation and excellence in all aspects of our business.

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