Client Relations Specialist

2 months ago

Pompano Beach, Florida, United States Spring Footwear Corp Full time

Since 1991, Spring Footwear has been dedicated to enhancing the lives of consumers who rely on our brands for both comfort and style. Our core principles of product innovation, quality, value, and flexibility are fundamental to our success. This commitment drives our mission:

"To cultivate successful partnerships by consistently delivering top-notch quality, value, products, and services every day."

We are in search of enthusiastic, motivated, and committed Customer Service Representatives to become part of our team and grow alongside us.

The selected candidates will provide our business partners with exceptional customer service. We seek individuals capable of managing multiple communication channels simultaneously, including phone calls, emails, and chat. The ideal candidate will possess a vibrant personality, a genuine desire to engage in meaningful conversations, the ability to think critically on their feet, and a passion for assisting others. A love for footwear is an added advantage.

At Spring Footwear, we offer a convenient shopping experience for shoes, enhanced by our award-winning customer care and outstanding Customer Service Representatives. Whether through our user-friendly website, extensive selection of high-quality products, competitive pricing, swift deliveries, or exemplary customer service, we strive to "Wow" our customers in every aspect.

Our work environment is dynamic and fast-paced, designed for team members eager to exceed customer expectations as Customer Service Representatives. We work diligently, but we also prioritize having fun. We are not looking for mere order-takers or script-followers; we seek individuals who can engage with our customers and think critically to assist them in finding the right products, setting up their accounts, tracking orders, and devising creative solutions. If this resonates with you, continue reading.

Key Responsibilities:

  • Interact directly with customers who reach out to us for various inquiries, from assisting them in selecting a new pair of shoes to finding the perfect accessory or resolving issues when things don't go as planned.
  • Conduct research and problem-solving to identify suitable solutions for customers and follow up as necessary to ensure resolution.
  • Operate with understanding, active listening, patience, empathy, and kindness towards customers and team members alike.
  • Address concerns and issues promptly and efficiently by taking ownership of each case from start to finish and utilizing available resources.
  • Ensure all customer escalations are handled appropriately or escalated to the reporting manager when necessary, following through on all requests across all organizational levels.
Qualifications:
  • Minimum of 2 years of direct customer service experience; knowledge of shoe retail is a plus.
  • High school diploma or equivalent.
  • Excellent communication skills (verbal, written, and listening).
  • Strong interpersonal and problem-solving abilities.
  • Proficiency in PC applications, including MS Office and Google Suites (Word, Excel, & Outlook).
  • Experience with customer service platforms such as Gorgias or Shopify is advantageous.
  • Previous call center experience is a plus.
  • Ability to thrive in a fast-paced environment while adapting, multitasking, and meeting deadlines.
  • Highly organized and detail-oriented, with a strong work ethic and sense of ownership.
We offer:
  • Competitive wages and benefits.
  • Company-paid holidays and paid time off.
  • Profit-sharing program.
  • Opportunities for advancement.
Spring Footwear Corp. is an EEO employer, and all employment is contingent upon successful drug and background screening, as applicable to job specifications. We administer the Florida Drug-Free Workplace program, and employees may be subject to reasonable suspicion drug tests as prescribed by Florida law.

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