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Automotive Integration Specialist

1 month ago

Pompano Beach, Florida, United States ZZ2 Full time
Job Overview

We are seeking a highly skilled Automotive Integration Specialist to join our team at ZZ2. As a key member of our team, you will be responsible for resolving smartphone and connectivity issues for our clients.

Key Responsibilities:

  • Provide technical assistance with smartphone and automotive infotainment hardware and software
  • Prepare reference materials for users by drafting operation instructions
  • Track customer issues and resolutions
  • Update the company website with technical tips and brief documents
  • Provide first-level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Update customer data and produce activity reports
  • Walk customers through problem-solving processes
  • Follow up with customers, provide feedback, and ensure problems are resolved
  • Utilize excellent customer service skills and exceed customer expectations
  • Ensure proper recording, documentation, and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow knowledge of help desk procedures, products, and services

Requirements:

  • Previous experience in IT, customer service, automotive, electronics, or related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Car and electronics enthusiast

At ZZ2, we are an innovative, professional, and engaging automotive smart integration company. Our goal is to provide automotive dealers and audio shops across the country with integration solutions that meet their customers' needs.