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Client Support Specialist

2 months ago

SaintBrieuc, Bretagne, United States ECI Group Full time
Position Overview

We are a dynamic marketing firm seeking a Customer Care Representative to enhance our operations.

This role involves collaborating with our dedicated Customer Care team and various product experts, as well as operational departments, to ensure a cohesive and integrated experience for consumers across our diverse client base.

Key Responsibilities:

  • Deliver exceptional in-person service to all clients
  • Recognize cross-selling opportunities and communicate them to our sales team and product associates to facilitate client solutions
  • Uphold client confidentiality at all times
  • Accurately manage daily client transactions and inquiries, adhering to established timelines and operational protocols
  • Investigate, follow up, and resolve client inquiries and issues through effective communication with clients, customers, and product specialists
  • Maintain clear and professional communication with staff in a timely manner

Core Values of Our Organization:

  • Leadership: Leadership is demonstrated through actions and setting an example. We prioritize our team's success over personal interests.
  • Integrity: Trust is built on honesty, both personally and professionally.
  • Development: We define growth by the dedication and work ethic that leads to exceptional results.
  • Continuous Improvement: Commitment to excellence is key to professional development. "The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor" - Vince Lombardi

Essential Qualifications:

  • Excellent written and verbal communication skills
  • Preferred experience of 1+ years in a similar role
  • Strong skills in relationship management
  • Ability to adapt to a fast-paced business and technological landscape, utilizing all available resources to serve clients effectively
  • Preferred knowledge in marketing and client relations
  • Understanding and compliance with relevant regulations and operational procedures are essential
  • Ensure all transactions are executed accurately and meet compliance standards

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