Client Support Specialist

2 weeks ago


SaintBrieuc, Bretagne, United States ECI Group Full time
Position Overview

We are a marketing outsourcing firm seeking a Customer Care Representative to enhance our operational capabilities.

The selected candidate will collaborate with our Customer Care team and various product experts, alongside mid-office and operational units, to ensure a cohesive and integrated experience for consumers across our diverse client base.

Key Responsibilities:

  • Deliver exceptional in-person service to our clientele.
  • Identify opportunities for cross-selling and relay these to our sales team and product associates to facilitate client engagement.
  • Uphold client confidentiality at all times.
  • Accurately manage daily client transactions and inquiries, adhering to established timelines and operational procedures.
  • Investigate, follow up, and resolve client inquiries and issues through effective communication with clients, customers, and product specialists.
  • Maintain clear and professional communication with staff in a timely manner.

Core Values of ECI Group:

  • Leadership: Leadership is demonstrated through actions and examples. We prioritize our team's success above personal interests.
  • Integrity: Trust is built on honesty, both personally and professionally.
  • Development: We gauge growth by the diligence in one’s work ethic, ensuring outstanding results.
  • Professional Growth: Commitment to excellence drives professional development. "The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor" - Vince Lombardi.

Essential Qualifications:

  • Excellent written and verbal communication skills.
  • Preferred experience of 1+ years in a similar role.
  • Strong skills in relationship management.
  • Ability to adapt to a dynamic business and technological landscape, utilizing all available resources to serve clients effectively.
  • Preferred knowledge in marketing and client relations.
  • Understanding and compliance with relevant regulations and operational standards.
  • Ensuring all transactions are executed accurately and meet compliance requirements.

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