Connect Ambassador

1 week ago

Kansas City, United States Information Technology Group Full time

The Connect Ambassador will support efforts to serve and educate customers at Clinets connect office. The position involves, but is not limited to, greeting customers as first point of contact, and based on the customers needs, will answer questions and coordinate traffic flow so customers can self-serve or speak with a Connect Specialist. The Ambassador will be exposed to the facilitys mission, goals, and daily operations through opportunities to support the department and attend staff meetings, programs and events, and to collaborate with team members from other departments. The Ambassador will help with event preparation and clean-up, as well as provide support to internal and external stakeholders as required for special events. The Ambassador should expect to gain knowledge of Clinet's business practices and industry trends, learn the skills associated with being an active team member including thought-generation and effective discussion, and how to successfully interact with customers and community partners.

Duties and Responsibilities: (major buckets listed with average percentage of time spent

on each bucket over the course of a year)

Responsibility 1 Help create a positive customer experience through customer engagement and

providing support to client Connect staff

o Approximately 65% of time spent on average over a one-year period

Greet customers and assess needs (20%)

Effectively answer basic questions (20%)

Manage human traffic flow within the space (15%)

Assist customers with payments.

Collaborate with the facility team on escalation-types and resolutions (15%)

Other duties as assigned to support customer service needs (15%)

Responsibility 2 Help enhance effectiveness of community engagement by supporting the team in community outreach endeavors

o Approximately 35% of time spent on average over a one-year period

Provide assistance in event preparation and tear-down, with both internal and

external stakeholders (20%)

Assist the team as required during extended outage situations (10%)

Help with the development of workshops/seminars for community and customer

groups (25%)

Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)

Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)

Provide customer education around Clinet s portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.

Skills, Knowledge and Abilities

  • Solid communication and customer service skills
  • Self-starter
  • Outgoing and personable
  • Organized with attention to detail
  • Able to work well in a fast-paced environment
  • Good judgment
  • Knowledge of MS Office Suite
  • Works well in team environment
  • Professional demeanor
  • Flexible and adaptable assignments, priorities, work hours/shift and obligations

MSP Notes

This role does require standing for the majority of the shift

Education and Experience Requirements; Position requires no less than high school diploma + Minimum 1-year experience working in customer services field; preferably in face-to-face service capacity. Demonstrated experience in working in fast-paced environment. Proficiency in working with Microsoft Office Suite

The hours for the Ambassador position are from 8:30-3:00( w/ 30 min break) M-F as they were earlier. This is a part-time position (35 hours). There are events where they will need the ambassador to work a full 8-hour shift (8/5) @ least 4 times a year during our EA events. They would provide ample notice for these events of course.

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