Customer Service Representative
19 hours ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass in Downers Grove, IL. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer experiences and ensuring seamless communication with customers and insurance companies.
Key Responsibilities- Manage working relationships with customers and insurance companies
- Provide administrative support for the Repair Facility Team
- Ensure consistent execution of our WOW plan
- Schedule appointments for vehicle repair using our Daily Demand Capacity Planner and CCC One schedule
- Retrieve insurance assignments and obtain necessary repair authorization documentation
- Prepare RO work packets and record communication with customers and insurance partners
- Confirm car rental information and update CCC One with rental car usage information
- Manage ARMS throughout the day to ensure all vehicles are noted in CCC One
- High School Diploma or GED
- Minimum 1 year experience in a similar role, such as administration assistant
- Preferred 1 year in an auto body or similar work environment with previous customer service experience
- Ability to function well in a fast-paced environment and multitask under pressure
- Strong attention to detail and high degree of accuracy
- Knowledge of general office equipment and basic computer skills
- Good oral and written communication skills with strong sales drive and exceptional customer service
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full-time Employees
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
Gerber Collision & Glass has been providing exceptional collision repair services for over 80 years. We are proud to be an equal opportunity employer committed to an inclusive and diverse workplace.
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Downers Grove, Illinois, United States AmeriPro Roofing Full time{"h1": "Customer Service Representative Job Description", "p": "At AmeriPro Roofing, we are seeking a highly skilled Customer Service Representative to join our Account Management team. As a key member of our team, you will be responsible for ensuring a seamless customer experience from initial contact to project completion. Your primary focus will be on...
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