Customer Service Representative

19 hours ago


Downers Grove, Illinois, United States The Boyd Group Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass in Downers Grove, IL. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer experiences and ensuring seamless communication with customers and insurance companies.

Key Responsibilities
  • Manage working relationships with customers and insurance companies
  • Provide administrative support for the Repair Facility Team
  • Ensure consistent execution of our WOW plan
  • Schedule appointments for vehicle repair using our Daily Demand Capacity Planner and CCC One schedule
  • Retrieve insurance assignments and obtain necessary repair authorization documentation
  • Prepare RO work packets and record communication with customers and insurance partners
  • Confirm car rental information and update CCC One with rental car usage information
  • Manage ARMS throughout the day to ensure all vehicles are noted in CCC One
Requirements
  • High School Diploma or GED
  • Minimum 1 year experience in a similar role, such as administration assistant
  • Preferred 1 year in an auto body or similar work environment with previous customer service experience
  • Ability to function well in a fast-paced environment and multitask under pressure
  • Strong attention to detail and high degree of accuracy
  • Knowledge of general office equipment and basic computer skills
  • Good oral and written communication skills with strong sales drive and exceptional customer service
Benefits
  • Annual Paid Time Off (PTO) plans
  • 2 weeks of Paid Parental Leave for Full-time Employees
  • 6 paid holidays annually
  • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Additional Voluntary Life Insurance
  • Continuing Education Opportunities
  • Free Prescription or Non-Prescription Safety Glasses annually
  • Annual Voluntary Uniform Stipend
About Us

Gerber Collision & Glass has been providing exceptional collision repair services for over 80 years. We are proud to be an equal opportunity employer committed to an inclusive and diverse workplace.



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