Hotel Operations Supervisor

1 week ago

Northbrook, Illinois, United States Sheraton Northbrook Hotel, Northbrook, IL. Full time
Job Overview

Hotel Equities, a distinguished leader in hotel development and management, is seeking an exceptional Operations Manager for the Sheraton Northbrook Hotel.

Role Objective:

The Operations Manager will oversee key hotel functions including Front Office, Housekeeping, Laundry, and Food & Beverage services. The primary goal is to ensure optimal guest satisfaction and quality service while achieving financial targets. This role encompasses both strategic planning and daily operational management.

  • Lead the Human Resources efforts to attract, retain, and inspire team members; responsibilities include hiring, training, coaching, and conducting performance evaluations.
  • Formulate, propose, and manage the annual budget and business plans to meet or exceed operational expectations.
  • Implement corporate programs and develop local procedures to ensure compliance with company standards and regulations, promoting exceptional service quality.
  • Address and resolve guest complaints to maintain high levels of satisfaction.
  • Ensure adherence to emergency protocols and train staff to safeguard guests and hotel assets.
  • Promote safety initiatives to reduce liabilities and associated costs.
  • Oversee the maintenance and cleanliness of all hotel areas to protect assets and ensure guest satisfaction.
  • Assume General Manager responsibilities in their absence.

Qualifications:

A High School diploma or equivalent is required.

Experience with major hotel brands such as Marriott, Hilton, IHG, Wyndham, or Hyatt is preferred.

Essential Skills:

  • Advanced knowledge of hospitality and business management.
  • Ability to analyze and interpret complex information to enhance operational practices.
  • Strong decision-making skills guided by general policies.
  • Exceptional communication skills for leading teams and ensuring guest satisfaction.
  • Proficient in written and verbal communication for effective interaction with team members and guests.
  • Strong literacy skills for documentation and reporting.
  • Visual acuity for inspecting hotel facilities.
  • Physical mobility to navigate the hotel premises.

Additional Attributes:

  • A genuine passion for service and people.
  • Strong interpersonal skills for effective guest and employee interactions.
  • Proficient in reading and writing for documentation purposes.
  • Basic math skills for financial transactions.
  • Problem-solving and motivational skills are essential.
  • Flexibility to work varied hours, including nights and weekends.

Benefits Overview:

  • Values-driven and team-oriented culture.
  • Comprehensive medical, dental, and vision coverage.
  • Paid vacation and holidays.
  • Same-day pay options available.
  • Employee Assistance Program.
  • Opportunities for career advancement and management training.
  • Discounted room rates across the portfolio.
  • Access to third-party perks (e.g., movie tickets, attractions).
  • 401(k) retirement plan.
  • Flexible spending accounts.
  • Life insurance options.
  • Parental leave benefits.
  • Referral program incentives.

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