Hotel Operations Supervisor

1 week ago

Northbrook, Illinois, United States Sheraton Northbrook Hotel, Northbrook, IL. Full time
Job Overview

Hotel Equities, a distinguished hotel development and management firm, is seeking an exceptional Operations Manager for the Sheraton Northbrook Hotel.

Role Objective:

Oversee and coordinate various hotel functions (Front Office, Housekeeping, Laundry, complimentary Food & Beverage) to ensure guest, employee, corporate, and owner satisfaction while achieving financial targets. This position entails both strategic and operational responsibilities, including short and long-term planning. You will develop and propose budgets, marketing strategies, and objectives, managing operations within these approved frameworks. Our commitment to warm, knowledgeable service ensures guests feel confident in their choice to stay with us.

  • Lead Human Resources initiatives to attract, retain, and motivate staff; responsibilities include hiring, training, developing, empowering, coaching, conducting performance evaluations, resolving issues, and maintaining open communication.
  • Formulate, propose, implement, and oversee the annual budget, business/marketing plans, forecasts, and objectives to meet or exceed management expectations.
  • Execute company programs (corporate/franchise), create local initiatives and procedures, and manage group operations, ensuring compliance with Standard Operating Procedures (SOPs), safety regulations, and all applicable laws to deliver optimal service quality and customer satisfaction.
  • Address customer complaints effectively to uphold high levels of satisfaction and service quality.
  • Adhere to emergency protocols and train Departmental Ambassadors to ensure the safety of guests, staff, and company assets.
  • Promote a proactive accident prevention program to minimize liabilities and associated costs.
  • Oversee the maintenance and cleanliness of both front and back of house areas to protect assets, comply with regulations, and ensure quality service and guest satisfaction.
  • Assume General Manager responsibilities in their absence.

Qualifications and Skills:

High School diploma or equivalent qualification.

Experience with major hotel brands such as Marriott, Hilton, IHG, Wyndham, or Hyatt.

This role requires the following abilities:

  • Advanced knowledge of hospitality and business management.
  • Extensive understanding of various operational areas and the ability to integrate and communicate that information effectively.
  • Capability to analyze and interpret complex information to enhance existing practices or devise new strategies.
  • Decision-making skills guided by general policies and procedures, keeping the General Manager informed of overarching direction.
  • Highly developed communication skills for leading staff and ensuring guest satisfaction.
  • Excellent verbal and written communication skills for interaction with managers, guests, and team members.
  • Strong literacy skills for preparing reports, policies, and procedures.
  • Visual acuity for inspecting hotel facilities.
  • Mobility to navigate through all areas of the hotel.

Additional Attributes:

  • A passion for service and people.
  • Strong communication skills are essential for effective interaction with guests and staff.
  • Proficient reading and writing skills for documentation and issue tracking.
  • Basic math skills for handling financial transactions.
  • Problem-solving, reasoning, motivational, and training skills are frequently utilized.
  • Flexibility to work various shifts, including nights, weekends, and holidays.

Outstanding Benefits Include:

  • Team-oriented and values-driven culture.
  • Comprehensive Medical/Dental/Vision coverage.
  • Paid vacation and holidays.
  • Same-day pay options available.
  • Employee Assistance Program.
  • Opportunities for career advancement and management training.
  • Discounted room rates across the portfolio.
  • Third-party perks (movie tickets, attractions, etc.).
  • 401(k) retirement plan.
  • Employee discounts.
  • Flexible scheduling options.
  • Flexible spending accounts.
  • Life insurance coverage.
  • Parental leave benefits.
  • Referral programs.

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