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Senior IT Program Manager, Go-To-Market Solutions

2 months ago

Atlanta, Georgia, United States ServiceNow Full time
Job Overview

Company Overview

At ServiceNow, we empower organizations with technology that enhances operational efficiency and drives innovation. Our dynamic team is committed to creating impactful solutions that serve our clients and communities. We thrive on collaboration and creativity, ensuring that every team member's unique skills contribute to our collective success. Our vision is ambitious, and we support each other in achieving our goals.

With a diverse client base of over 7,700, including 85% of the Fortune 500, we are honored to be recognized among the FORTUNE 100 Best Companies to Work For and as one of the World's Most Admired Companies.

For insights into our workplace culture, visit our Life at Now blog, where employees share their experiences.

We encourage candidates from all backgrounds to apply, even if they do not meet every qualification. At ServiceNow, we value diverse perspectives and believe that skills and experiences can come from various paths.

Role Responsibilities

The DT PMO team is seeking a skilled Program Manager to oversee critical initiatives within ServiceNow's Digital Technology group. This role is essential for driving enterprise-level projects that leverage cutting-edge technology.

Key Responsibilities:

  • Organize and lead the agile delivery of epics and features across multiple products in a collaborative environment.
  • Coordinate with senior technical and non-technical professionals to drive product development towards successful outcomes.
  • Manage several scrum teams, applying Agile principles and methodologies effectively.
  • Support communication and change management efforts to enhance product adoption and gather feedback post-release.
  • Plan and facilitate product planning sessions, including release schedules and capacity assessments.
  • Develop comprehensive program execution roadmaps, managing all aspects of execution, including interdependencies and progress tracking.
  • Create clear and thorough documentation to support program reviews and decision-making at the Steering Committee level.
  • Engage with all business and DT functions impacted by the program, including internal and external partners.
  • Coach teams to adopt a product-focused mindset that aligns with customer needs and organizational objectives.
  • Implement best practices throughout the program lifecycle to ensure successful business outcomes and benefits realization.
Qualifications

To excel in this position, candidates should possess:

  • Over 10 years of program management experience.
  • Proven experience in implementing enterprise-level business support applications.
  • Familiarity with Go-To-Market systems (Sales, Marketing, and Channel) is advantageous.
  • Ability to guide senior professionals in a matrixed organization.
  • Experience managing multiple scrum teams with a focus on scrum of scrum methodologies.
  • Extensive knowledge of Agile principles, including Lean design and iterative feedback loops.
  • Experience leading Steering Committee meetings with executive management.
  • Strong communication, problem-solving, conflict resolution, and interpersonal skills.
  • Demonstrated ability to guide cross-functional teams in delivering technical solutions.
  • Agile Scrum Master Certification.
  • Experience with the ServiceNow platform and technologies is a significant advantage.
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

We promote flexibility and trust in our distributed work environment. For more information about our work personas, including flexible and remote options, please refer to our resources.

For positions requiring access to technical data subject to export control regulations, ServiceNow may need to obtain export licensing approval from the U.S. Government for certain individuals. Employment is contingent upon obtaining any necessary export licenses or approvals.

Please be aware of fraudulent job postings and scams. All legitimate ServiceNow job postings can be found on the ServiceNow Careers site.