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Senior IT Program Manager, Market Strategy Systems
2 months ago
Company Overview
At ServiceNow, we empower the world to work efficiently for everyone, and our talented workforce makes this possible. We operate swiftly because the world demands it, and we innovate uniquely for our clients and communities. By becoming a part of ServiceNow, you will join a dedicated team of innovators who possess a relentless curiosity and a passion for creativity. We believe that your best contributions emerge when you are at your best, sharing your unique skills, and we strive to facilitate that environment. Together, we envision a bright future, supporting one another in realizing both individual and collective aspirations.
With over 7,700 clients, we cater to around 85% of the Fortune 500, and we take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and among the World's Most Admired Companies.
Discover more about our culture on the Life at Now blog and hear from our employees about their experiences at ServiceNow.
If you feel uncertain about meeting all the qualifications outlined in a job description but are genuinely enthusiastic about the role, we encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive environment where every voice is acknowledged, valued, and respected. We welcome all applicants, including those from diverse and non-traditional backgrounds, who may not follow a conventional path related to this position. We believe that skills and experiences are transferable, and a strong desire to dream big makes for exceptional candidates.
Role ResponsibilitiesAs a member of the Digital Technology Program Management Office (DT PMO), you will collaborate with a skilled group of Program Managers and Portfolio Leaders overseeing transformative initiatives at ServiceNow. This team is pivotal in steering enterprise projects that position ServiceNow's Digital Technology division at the forefront of advanced technology.
Key Responsibilities:
- Oversee and drive the agile delivery of significant initiatives across various products in a collaborative environment.
- Coordinate with a diverse team of senior technical and non-technical professionals to advance product development efforts toward successful outcomes.
- Manage multiple scrum teams, applying Agile principles, practices, and methodologies.
- Support communication and change management efforts to enhance adoption and gather feedback post-product releases.
- Plan and facilitate product planning sessions, create release timelines, and develop capacity plans.
- Develop comprehensive program execution roadmaps and manage all execution facets, including interdependencies, progress tracking, testing, deployment, and enablement.
- Produce clear and thorough documentation to aid program reviews and decision-making processes at the Steering Committee level.
- Engage and collaborate with all business and Digital Technology functions impacted by the program, including internal and external partners and vendors.
- Guide teams in adopting a product-focused mindset that emphasizes developing solutions to address customer challenges and align with organizational objectives and key results (OKRs).
- Ensure consistency and best practices throughout program initiation, planning, execution, and closure phases, facilitating business outcomes and benefits tracking.
To excel in this role, the ideal candidate will possess:
- A minimum of 10 years of program management experience.
- Proven experience in managing programs that implement business support applications at an enterprise level.
- Experience with Go-To-Market systems (Sales, Marketing, and Channel) is advantageous.
- The ability to guide extended groups of senior professionals within a matrixed organization.
- Experience in managing multiple scrum teams while applying scrum of scrum principles and best practices.
- Extensive knowledge of Agile methodologies, including Lean design, accommodating changing requirements, iterative processes, and customer feedback loops.
- Experience leading Steering Committee meetings with executive management, demonstrating solid decision-making capabilities.
- Exceptional communication, problem-solving, conflict resolution, active listening, time management, and interpersonal skills.
- A consistent ability to guide cross-functional teams and deliver technical solutions while overcoming obstacles.
- Agile Scrum Master Certification.
- Familiarity with the ServiceNow platform and technologies is a significant advantage.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
At ServiceNow, we prioritize flexibility and trust in our distributed work environment. Learn more about our work personas: flexible, remote, and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or if you are limited in your ability to access or use this online application process and need an alternative method for applying, please reach out for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any necessary export license or other approvals required by the U.S. Government.
Please be aware that fraudulent job postings and job scams are increasingly common. Be vigilant and protect yourself. All legitimate ServiceNow job postings can be found through the ServiceNow Careers site.
