Technical Support Specialist

3 weeks ago


Fargo, North Dakota, United States NetCov Full time
Job Title: Support Analyst II

At NetCov, we are seeking a highly skilled Support Analyst II to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:
  • Resolve client requests via ticket, email, phone, and in-person at the client's location.
  • Utilize strong problem-solving skills to troubleshoot issues efficiently.
  • Deliver excellent customer service, including de-escalation, soothing, and efficient solution delivery.
  • Communicate effectively with clients and internal teams to ensure seamless issue resolution.

Requirements:
  • Minimum 2 years of real-world IT experience.
  • Strong familiarity with Windows desktop operating systems and Microsoft Office suite.
  • Ability to ask qualifying questions to produce optimal results.
  • Basic understanding of networking concepts and Windows server operating systems.
  • Reliable personal transportation for client visits.

Work Environment:
Primarily performed in standard office environments, with occasional travel to client sites. May be exposed to moderate noise levels and require physical activity, including lifting and moving equipment.
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