Technical Support Specialist
3 weeks ago
At NetCov, we are seeking a highly skilled Support Analyst II to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Resolve client requests via ticket, email, phone, and in-person at the client's location.
- Utilize strong problem-solving skills to troubleshoot issues efficiently.
- Deliver excellent customer service, including de-escalation, soothing, and efficient solution delivery.
- Communicate effectively with clients and internal teams to ensure seamless issue resolution.
Requirements:
- Minimum 2 years of real-world IT experience.
- Strong familiarity with Windows desktop operating systems and Microsoft Office suite.
- Ability to ask qualifying questions to produce optimal results.
- Basic understanding of networking concepts and Windows server operating systems.
- Reliable personal transportation for client visits.
Work Environment:
Primarily performed in standard office environments, with occasional travel to client sites. May be exposed to moderate noise levels and require physical activity, including lifting and moving equipment.
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