Customer Service Team Lead

3 days ago


Cumming, Georgia, United States Global Aviation Distribution Full time
Customer Service Supervisor Job Description

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Global Aviation Distribution. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

  • Train and develop customer service representatives to ensure they have the necessary skills and knowledge to provide top-notch customer service.
  • Oversee the daily tasks and workloads of customer service representatives to ensure timely and accurate completion.
  • Manage customer service metrics and reports to identify areas for improvement and implement changes as needed.
  • Communicate effectively with customers, vendors, and internal stakeholders to resolve issues and provide solutions.
  • Collaborate with regional sales managers to ensure customer needs are met and sales goals are achieved.
  • Stay up-to-date with industry trends and best practices to continuously improve customer service processes and procedures.

Requirements:

  • Proven experience in supervising a customer service team.
  • Strong leadership skills with the ability to motivate and inspire others.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of customer relationship management software and Microsoft Office.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

Work Environment:

  • Full-time position.
  • Monday to Friday schedule.
  • Located in Peachtree Corners, GA.

How to Apply:

Please submit your resume and cover letter to [insert contact information].



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