Customer Service Team Lead
3 days ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Global Aviation Distribution. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities:
- Train and develop customer service representatives to ensure they have the necessary skills and knowledge to provide top-notch customer service.
- Oversee the daily tasks and workloads of customer service representatives to ensure timely and accurate completion.
- Manage customer service metrics and reports to identify areas for improvement and implement changes as needed.
- Communicate effectively with customers, vendors, and internal stakeholders to resolve issues and provide solutions.
- Collaborate with regional sales managers to ensure customer needs are met and sales goals are achieved.
- Stay up-to-date with industry trends and best practices to continuously improve customer service processes and procedures.
Requirements:
- Proven experience in supervising a customer service team.
- Strong leadership skills with the ability to motivate and inspire others.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of customer relationship management software and Microsoft Office.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
Work Environment:
- Full-time position.
- Monday to Friday schedule.
- Located in Peachtree Corners, GA.
How to Apply:
Please submit your resume and cover letter to [insert contact information].
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