Customer Service Director
6 days ago
We are seeking a highly skilled Customer Service Manager to lead our call center team at Septic Blue, a trusted provider of plumbing and repair services in Cumming, GA.
Job Summary:The ideal candidate will have a strong background in customer service, call center management, and experience in the home services or plumbing industry. As a Customer Service Manager, you will be responsible for ensuring our team provides exceptional customer service, manages service requests, schedules appointments, and handles customer inquiries efficiently.
Key Responsibilities:- Lead and manage the customer service team in a fast-paced call center environment
- Monitor and improve customer service operations to ensure prompt, professional service
- Train, mentor, and develop customer service representatives to maintain high performance
- Handle escalated customer issues and resolve complaints in a timely manner
- Collaborate with plumbing service technicians and dispatchers to coordinate appointments
- Analyze call center metrics to improve performance, reduce response time, and enhance customer satisfaction
- Implement policies and procedures to enhance service quality
- Conduct regular performance evaluations and provide feedback to the team
- Proven experience as a customer service manager, supervisor, or similar role in a call center environment
- Experience in the plumbing, home services, or similar industries is preferred
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Ability to multitask and work well under pressure
- Proficiency with CRM systems and call center technology
- Competitive pay range of $48,000-54,000/yr based on experience
- Comprehensive benefits package that starts day 1 of employment
- Eligible for 401k after just 30 days of employment
- $30,000 company paid Life Insurance
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