Customer Service Director

6 days ago


Cumming, Georgia, United States Septic Blue Full time
Job Title: Customer Service Manager

We are seeking a highly skilled Customer Service Manager to lead our call center team at Septic Blue, a trusted provider of plumbing and repair services in Cumming, GA.

Job Summary:

The ideal candidate will have a strong background in customer service, call center management, and experience in the home services or plumbing industry. As a Customer Service Manager, you will be responsible for ensuring our team provides exceptional customer service, manages service requests, schedules appointments, and handles customer inquiries efficiently.

Key Responsibilities:
  • Lead and manage the customer service team in a fast-paced call center environment
  • Monitor and improve customer service operations to ensure prompt, professional service
  • Train, mentor, and develop customer service representatives to maintain high performance
  • Handle escalated customer issues and resolve complaints in a timely manner
  • Collaborate with plumbing service technicians and dispatchers to coordinate appointments
  • Analyze call center metrics to improve performance, reduce response time, and enhance customer satisfaction
  • Implement policies and procedures to enhance service quality
  • Conduct regular performance evaluations and provide feedback to the team
Qualifications:
  • Proven experience as a customer service manager, supervisor, or similar role in a call center environment
  • Experience in the plumbing, home services, or similar industries is preferred
  • Strong leadership and team management skills
  • Excellent communication and problem-solving abilities
  • Ability to multitask and work well under pressure
  • Proficiency with CRM systems and call center technology
Benefits:
  • Competitive pay range of $48,000-54,000/yr based on experience
  • Comprehensive benefits package that starts day 1 of employment
  • Eligible for 401k after just 30 days of employment
  • $30,000 company paid Life Insurance


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