Service Team Lead
4 days ago
About Hyundai of Cumming
We are a leading automotive dealership with a strong commitment to customer satisfaction and employee growth. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking a highly skilled and experienced Service Team Lead to join our team.
Responsibilities
Oversee the service department and ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality.
Demonstrated ability to manage others.
Time management skills.
Fantastic communication skills with your customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver's license.
We Offer
Medical, Dental, Vision Insurance.
401k.
Paid Vacations.
Holiday lunches/grill outs.
Employee appreciation celebrations.
We Are an Equal Opportunity Employer
We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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