IT Operations Manager

1 week ago


New York, New York, United States Maxime's Full time

POSITION TITLE: Technology Services Manager

REPORTS TO: Group Head of IT & Operations Director

EMPLOYMENT TYPE: Full-Time, Exempt


COMPANY OVERVIEW

Maxime's is a prestigious establishment owned by Robin Birley, renowned for his exclusive private member's clubs. This new venture is dedicated to providing exceptional experiences to its members and guests, continuing the tradition of excellence in service and hospitality.


ROLE SUMMARY

The Technology Services Manager will play a crucial role in managing IT-related incidents and tasks for Maxime's and its administrative offices. This position involves providing both on-site and remote support, coordinating visits from technical engineers, and ensuring users are kept informed throughout the process. The manager will oversee applications and infrastructure based in the US, lead local initiatives for global IT projects, and ensure alignment with central IT standards. Furthermore, they will be responsible for planning and executing IT infrastructure for new locations, working closely with business leaders to ensure timely and budget-conscious delivery.


KEY RESPONSIBILITIES

  • Address IT-related incidents and tasks for US operations, including Maxime's and its associated offices.
  • Deliver on-site and remote IT support to users.
  • Coordinate and supervise visits from partner engineers as necessary.
  • Effectively manage vendor and partner relationships.
  • Keep end-users updated on the status of incidents and tasks.
  • Oversee US-based applications and infrastructure, ensuring compliance with central IT standards.
  • Lead and participate in local components of global IT initiatives.
  • Maintain an updated inventory of IT equipment and assets.
  • Ensure the complete delivery of all new hardware requests assigned to the IT team.
  • Oversee the installation and management of IT infrastructure.
  • Take initiative on additional duties that support the company's vision, mission, and values.

TECHNOLOGIES UTILIZED

  • Tevalis (Point of Sale and inventory management)
  • Sevenrooms
  • Salesforce (Customer Relationship Management)
  • NetSuite
  • Office 365 and Microsoft Suite
  • Company Website and E-commerce platforms
  • Microsoft Azure
  • Meraki
  • Cisco Infrastructure

KEY COLLABORATORS

  • Chief Financial Officer and Chief Operating Officer
  • Global IT/Technology team
  • Software and support partners
  • IT support provider
  • All local business functions and departments
  • External consultants and advisors

MINIMUM QUALIFICATIONS

  • Required
    • Strong communication skills.
    • Proven organizational abilities.
    • In-depth knowledge of desktop and laptop hardware.
    • Experience in end-user operating system administration (Windows 10/11, MS Office Suite & Apple iOS).
    • Prior experience in site IT administration and vendor management.
  • Preferred
    • 2+ years of experience in an IT Service Desk environment.
    • Familiarity with Microsoft Active Directory Services.
    • Experience with IT Ticketing systems.
    • Background in IT support within the hospitality sector.

WORK ENVIRONMENT

  • Flexibility in job demands and tasks.
  • Ability to handle equipment weighing up to 50 pounds.
  • Willingness to work varied hours as required by business needs.

Maxime's is an Equal Opportunity Employer. We do not discriminate based on race, color, creed, religion, gender, sexual orientation, marital status, pregnancy, disability, or any other legally protected status.



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