Client Experience Specialist

7 days ago


Stamford, Connecticut, United States Banfield Full time
About the Role

We are seeking a highly skilled and motivated Client Service Coordinator to join our team at Banfield Pet Hospital. As a Client Service Coordinator, you will play a critical role in driving the flow of clients and pets through the hospital, maximizing productivity, and ensuring exceptional client care.

Key Responsibilities
  • Recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient, and exceptional service at all times, including educating clients about their pet's health and promoting hospital services.
  • Assist incoming and outgoing clients with documentation, pet information, and scheduling appointments.
  • Manage finances, maintain accurate balances, and utilize proper opening and closing procedures.
  • Conduct administrative functions as necessary and perform other job duties as assigned.
Requirements
  • High school diploma or equivalent preferred.
  • One year related experience required, with customer service preferred.
  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
  • Ability to work at a computer for long periods of time and be confident around pets.
  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
What We Offer

Banfield offers a competitive benefits package, including medical, dental, vision, basic life, and supplemental life insurance, short and long-term disability, flexible spending accounts, commuter benefits, legal plan, health savings account, 401(k) with generous company match, paid time off, and holidays.



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