Client Relations Specialist

2 weeks ago

Stamford, Connecticut, United States Harvest Hill Full time

About Harvest Hill:


Harvest Hill Beverage Company stands as one of the leading independent beverage manufacturers in the United States, showcasing a robust annual revenue trajectory, nearing $1 billion in sales.

Established in June 2014 through the acquisition of Juicy Juice, the company has since broadened its reach with three additional acquisitions, culminating in a unified entity by May 2017.

Our diverse portfolio features renowned brands such as Juicy Juice, SunnyD, Veryfine, Fruit2O, Little HUG, Daily's Cocktails, and Nutrament. We engage in the manufacturing, marketing, and distribution of our products across various channels, including Grocery, Mass Merchandisers, Warehouse Clubs, Convenience, Foodservice, and Liquor Distributors. Headquartered in Stamford, CT, Harvest Hill operates a comprehensive network of manufacturing and distribution facilities nationwide, employing over 1,000 individuals across the United States and backed by private equity firm, Brynwood Partners. For further details, please visit our website.
We are currently seeking a Client Relations Specialist.

This role is pivotal in delivering exceptional customer service to both internal and external stakeholders by leveraging comprehensive knowledge of our product offerings.


Key Responsibilities:

  • Proficiently manage EDI (or similar systems) and manual customer orders, including modifications, returns, and invoicing in accordance with established departmental protocols.
  • Provide prompt and precise information regarding customer order statuses and product inquiries.
  • Resolve customer grievances by identifying the root cause, selecting the most suitable solution, facilitating corrections or adjustments, and ensuring follow-up for resolution.
  • Input and update order routing details across various customer and transportation systems, including customer portals.
  • Collaborate closely with the credit department to address disputed credit matters.
  • Relay timely feedback to the organization concerning service disruptions or customer issues.
  • Reconcile order and shipment activities.

Required Qualifications:

  • 3-5 years of experience in Consumer Packaged Goods (CPG) Customer Service or a related field.
  • Bachelor’s degree (or equivalent professional experience).
  • Proven analytical and problem-solving capabilities.
  • Ability to maintain composure under pressure and navigate challenging situations effectively.
  • Capacity to work autonomously, creatively, and efficiently with minimal supervision in a dynamic environment.
  • Strong multitasking, prioritization, and time management skills.
  • Excellent planning and organizational abilities: adept at establishing work plans, multitasking, and prioritizing concurrent projects.
  • Detail-oriented with a thorough approach.
  • Strong listening, verbal, and written communication skills.
  • Advanced proficiency in Microsoft Windows, Excel, and Word.

Desired Qualifications:

  • Advanced skills in computer systems and enterprise software.
  • Experience in identifying, initiating, and implementing process improvements.
  • Candidates should exhibit initiative, high energy, and enthusiasm.

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