Floor Operations Manager
3 days ago
About Ana Luisa
Ana Luisa is a Brooklyn-based e-commerce jewelry brand that prioritizes sustainability and luxury for all. We believe that high-quality jewelry should be accessible and affordable, without compromising on quality or ethics. Our mission is to create exceptional everyday pieces that make a positive impact on people and the planet.
Job Summary
We are seeking a results-driven and self-motivated Floor Lead of Operations to join our retail team. The ideal candidate will have a strong background in retail operations, inventory management, and leadership. This role will oversee in-store inventory management, visual merchandising, and sales floor operations, while also contributing to the retail team's pursuit of revenue targets.
Key Responsibilities
- Team Leadership
- Nurture a positive team culture that promotes collaboration and productivity
- Maintain exceptional interpersonal skills to ensure effective communication with the store team and cross-functional partners
- Propel team growth and development through training, coaching, and consistent feedback
- Sales Achievement
- Harness product knowledge to enhance the customer journey and create upsell opportunities
- Continuously evaluate store revenue goals and KPIs, devising strategic approaches to elevate sales performance
- Customer Experience
- Proactively build loyal clientele through proactive efforts and high-touch customer service
- Collaborate closely with store management and HQ Marketing Team to strategize and execute store events
- Operational Excellence & Visual Merchandising
- Uphold visual standards and guidelines, verifying display pricing and promotions
- Assist in leading routine inventory counts and upholding inventory levels and data accuracy
Requirements
- High School Diploma or equivalent preferred
- 2-3 years of retail management experience; jewelry experience preferred
- 2-3 years of retail operations experience; effectively managing store inventory
- Proven ability to drive sales and lead a team
- Proficient in Shopify, Google Workspace, and inventory management software
What We Offer
- Health Insurance and Wellness
- Vacation and Time Off
- Parental Leave
- Brand Perks: Employee discount; Welcome gift card
Equal Opportunity Employer
Ana Luisa is an equal opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.
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