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Operations Floor Supervisor

2 months ago

New York, New York, United States Ana Luisa Full time

Ana Luisa is a Brooklyn-based e-commerce jewelry brand committed to the belief that high-quality jewelry should be accessible and sustainable. We prioritize ethical production methods and aim to create a positive impact on both people and the planet.

About the Role

Ana Luisa is seeking a dedicated and proactive Operations Floor Supervisor to be an integral part of our retail team. This role is crucial within our leadership structure, responsible for managing in-store inventory and ensuring visual merchandising excellence. The Operations Floor Supervisor will conduct regular inventory assessments, guarantee compliance with display standards, and maintain an attractive store environment. Additionally, this position involves active engagement on the sales floor, where the supervisor will train staff, interact with customers, and contribute to achieving the store's financial goals.

Key Responsibilities

Team Leadership

  • Foster an inclusive team environment that encourages engagement, collaboration, and productivity.
  • Exhibit outstanding communication skills to ensure effective interactions with team members and cross-functional partners.
  • Support team development through training, coaching, and constructive feedback on product knowledge and customer service.
  • Demonstrate a strong leadership presence on the sales floor, setting a standard for customer service excellence.
  • Effectively communicate the brand's vision and objectives, along with key performance indicators (KPIs) and store initiatives.
Sales Performance
  • Utilize product knowledge to enhance customer experiences by recommending suitable items, creating upsell opportunities.
  • Regularly assess store revenue targets and KPIs, developing strategies to improve sales performance in collaboration with management.
  • Leverage company resources and incentives to motivate the team towards achieving store-wide goals.
  • Encourage and inspire the team to meet individual KPIs and exceed sales targets, fostering a culture of high performance.
Customer Engagement
  • Build lasting customer relationships through proactive engagement and exceptional service.
  • Collaborate with store management and marketing teams to plan and execute events that enhance brand visibility and community involvement.
  • Act as a customer advocate, gathering feedback to improve brand perception and service quality.
Operational Excellence & Visual Standards
  • Maintain visual merchandising standards, ensuring accurate pricing and promotional displays while monitoring inventory metrics.
  • Assist in conducting regular inventory counts, ensuring data accuracy and optimal inventory levels.
  • Facilitate a seamless customer experience in an omnichannel environment, managing transactions and returns efficiently.
  • Oversee all operational procedures in compliance with company policies.
  • Ensure meticulous handling of incoming and outgoing inventory shipments, maintaining proper documentation.
  • Organize the back-of-house area for easy access and efficiency.
  • Ensure consistent replenishment of sales floor inventory, providing training to team members as needed.
  • Work closely with the operations team to enhance store replenishment and loss prevention strategies.
  • Identify opportunities for improving daily store operations in collaboration with management.
Qualifications
  • High School Diploma or equivalent preferred.
  • 2-3 years of experience in retail management; experience in jewelry preferred.
  • 2-3 years of experience in retail operations, particularly in inventory management.
  • Proven track record of driving sales.
  • Strong leadership abilities with business insight.
  • Proficient in Shopify, Google Workspace, and inventory management software.
  • Availability to work evenings, weekends, and holidays.
What We Offer
  • Health Insurance and Wellness Programs.
  • Vacation and Time Off.
  • Parental Leave.
  • Employee Discounts and Welcome Gift Cards.
Ana Luisa is an equal opportunity employer and values diversity within our workforce. We are committed to providing equal employment opportunities to all candidates, regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.