Business Support Manager

1 week ago


Chicago, Illinois, United States Bank of America Full time

Job Summary

This role will manage controls, processes, and routines related to Global Information Security (GIS) policies in support of the Enterprise Credit (Commercial) organization.

Key Responsibilities

  • Manage information security processes, routines, and controls
  • Represent the organization on various forums and meetings
  • Serve as a subject matter expert on various Information Security policies to ensure compliance with requirements
  • Oversee performance on the GIS Dashboard; investigate out-of-control metrics and recommend actions needed to remediate
  • Partner with key contacts inside and outside the organization as needed
  • Ensure required processes and controls are well documented and that required evidence is stored appropriately
  • Act as a true process owner; evolve and simplify processes where possible

Requirements

  • 3-5 years of experience
  • Experience managing and analyzing large datasets
  • Flexible, self-starter, and problem solver capable of working through ambiguity
  • Proficient in Microsoft Office Suite (Excel, PowerPoint)
  • Ability to build relationships across multiple business and/or business partners
  • Critical thinker capable of asking 'why'
  • Strong team player. Proven effectiveness in fast-paced, demanding, client-driven environment
  • Effective verbal and written communication skill

Preferred Qualifications

  • Information Security/management background
  • Working knowledge of internal Global Information Security/access management protocols
  • Knowledge of systems and processes a plus (ARM, ART, BRE & POP)
  • Bachelor's Degree preferred or equivalent experience

Work Environment

1st shift (United States of America)

40 hours per week



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