Customer Service Assistant Manager
4 days ago
Job Title: Assistant Manager
Job Summary:
We are seeking a highly motivated and organized Assistant Manager to join our team at The Parking Spot Austin. As an Assistant Manager, you will be responsible for assisting the General or Area Manager in the day-to-day operations of a facility.
Key Responsibilities:
- Oversee the physical condition and appearance of the facility and fleet.
- Monitor the performance of employees within a shift to ensure operational standards are met.
- Train employees to perform their specific responsibilities.
- Complete assigned projects relating to operational improvements, maintenance, and shuttle repair.
- Successfully handle any and all customer service issues that may arise.
- Ensure that all employees, on a particular shift, follow all company policies and procedures as set forth in the Employee Handbook.
- Must be able to respond accordingly if a shift needs to be filled; this means contacting employees to cover the shift or personally covering the shift.
- Comply with all applicable Federal, State, and Local regulations and requirements governing operation of commercial vehicles.
- Perform additional duties as reasonably requested by Management.
Requirements:
- Bachelor's degree (preferred).
- Ability to work a varied and flexible schedule.
- Ability to prioritize work and promptly follow directions.
- Excellent English communication (verbal/written) and interpersonal skills.
- Strong analytical skills to gather and summarize data for reports.
- A solid employment record and previous customer service experience preferred.
- Currently holds, or is able to obtain, all applicable licenses or badges as required by governing authorities to operate a commercial vehicle, including a valid driver's license, and CDL where required.
- Must be willing to take a physical and pass as a certified Interstate driver as part of the selection process as required by airport, federal DOT, and/or state regulations.
- Must be able to maintain a smile and courteous disposition toward external and internal customers.
At The Parking Spot:
We don't just accept diversity, we celebrate and seek it. We believe a diverse, inclusive, and equitable company is one where all employees, partners, and customers are welcome, supported, and valued. As a company in the travel industry, we witness the power of bringing individuals from different backgrounds and communities together. We treat all others with dignity and respect and stand firmly against racism in any form. We intentionally develop diverse teams and relationships to ensure all voices are heard and to foster equal opportunity for all. We are committed to listening, learning, and growing because we know that our work is never done.
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