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Customer Service Manager
2 months ago
Modern Diesel LLC is seeking a dedicated full-time Service Manager to enhance our team. Our organization focuses on the maintenance of medium and heavy-duty diesel vehicles. The Service Manager will play a crucial role in overseeing customer interactions, driving service sales, and managing shop operations. A comprehensive understanding of our offerings and their alignment with customer requirements is essential.
Key Responsibilities:
- Engage with clients to collect essential information
- Delegate work orders to technicians and ensure comprehensive inspections
- Provide service estimates, promote services, and supervise job completion
- Procure parts from various vendors
- Oversee technicians and conduct performance evaluations
Qualifications:
- At least 5 years of experience in diesel service
- A minimum of 2 years in a service management role
- At least 2 years in a supervisory capacity
Preferred Skills:
- Familiarity with Mitchell1 software
- Bilingual abilities are a plus