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Customer Service Manager

2 months ago


Austin, Texas, United States Modern Diesel LLC Full time
Service Manager

Modern Diesel LLC is seeking a dedicated full-time Service Manager to enhance our team. Our organization focuses on the maintenance of medium and heavy-duty diesel vehicles. The Service Manager will play a crucial role in overseeing customer interactions, driving service sales, and managing shop operations. A comprehensive understanding of our offerings and their alignment with customer requirements is essential.

Key Responsibilities:

  • Engage with clients to collect essential information
  • Delegate work orders to technicians and ensure comprehensive inspections
  • Provide service estimates, promote services, and supervise job completion
  • Procure parts from various vendors
  • Oversee technicians and conduct performance evaluations

Qualifications:

  • At least 5 years of experience in diesel service
  • A minimum of 2 years in a service management role
  • At least 2 years in a supervisory capacity

Preferred Skills:

  • Familiarity with Mitchell1 software
  • Bilingual abilities are a plus