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Customer Service Representatives

2 months ago

Austin, Texas, United States TMD Staffing Full time
Job Summary

TMD Staffing is seeking highly skilled and professional Roadside Assistance Dispatchers to join our team in North Austin, Texas.

Job Responsibilities:

  • Dispatch roadside assistance requests in a timely manner to service providers using various communication channels.
  • Communicate with service providers to provide pertinent information for timely assistance.
  • Provide exceptional customer service to clients and customers via inbound phone calls.
  • Communicate with customers via outbound calls to provide status updates and resolve logistical issues.
  • Effectively use computer systems for tracking, information gathering, and troubleshooting.
  • Escalate service issues, concerns, and complaints to supervisors.
  • Manage time effectively to meet daily and monthly performance objectives.
  • Ensure accurate documentation of calls and track excessive costs.
  • Communicate service delays to supervisors.

Requirements:

  • Maintain confidentiality at the highest level.
  • Proficient in Excel, Outlook, and Word.
  • Strong interpersonal skills.

About TMD Staffing:

TMD Staffing is a leading provider of staffing solutions, dedicated to delivering exceptional service to our clients and customers.