Director of IT Support Operations

3 weeks ago


Washington, Washington, D.C., United States Edison Electric Institute Full time
Job Responsibilities
  • Develop and execute the strategy for end user support services to align with organizational objectives.
  • Define and implement standards, policies, and procedures for IT support operations.
  • Oversee the daily operations of IT service desks and support teams to ensure timely resolution of issues and service requests.
Required Skills and Qualifications
  • Bachelor's degree in information technology or Business Administration, with a master's preferred.
  • 8+ years of experience in IT support or service management, with 5+ years in a leadership role.


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