Customer Service Operations Manager

3 days ago


Charlotte, North Carolina, United States Food Lion Full time

**Job Overview**

We are seeking a skilled Customer Service Operations Manager to join our team at Food Lion. As a key member of our front-end operations, you will be responsible for providing exceptional customer service and ensuring a smooth shopping experience for our customers.

About the Role

This is an excellent opportunity to work in a fast-paced retail environment where no two days are ever the same. You will be working closely with our customer service team to ensure that all customers receive top-notch service, whether they are checking out or simply asking for assistance.

Key Responsibilities

  • Provide fast, easy, flexible, and friendly service to customers while engaging them to create a positive shopping experience.
  • Smile and greet each customer, using their name whenever possible, and avoid personal conversations with other associates when customers are present.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure store office functions are completed accurately and on time, communicating any cash variances to the Assistant Customer Service Manager.

Requirements

To succeed in this role, you will need:

  • A high school graduate or equivalent.
  • Effective communication and customer service skills.
  • The ability and willingness to learn multiple tasks and technical requirements of the job.
  • The ability to perform the technical requirements of cashier and service center.

Benefits

We offer a competitive salary range of $45,000 - $55,000 per year, based on location and experience. In addition, you will enjoy:

  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to help you grow in your career.

Estimated Salary: $49,500/year



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