Technical Support Specialist

4 days ago


Richmond, California, United States Crescens Full time
Job Title: Help Desk Analyst

Job Summary: We are seeking a skilled Help Desk Analyst to join our team at Crescens. As a Help Desk Analyst, you will provide technical assistance to computer system users on a variety of issues.

Key Responsibilities:

* Respond to telephone calls, email, and personnel requests for technical support
* Identify, research, and resolve technical problems
* Document, track, and monitor problems to ensure timely resolution
* Provide assistance concerning the use of computer hardware and software
* Answer questions or resolve computer problems for clients in person, via telephone, or from a remote location

Requirements:

* Experience providing technical assistance to computer system users
* Knowledge of commonly used concepts, practices, and procedures within a particular field
* Ability to work in a fast-paced environment and prioritize tasks effectively

About Crescens:

Crescens is a dynamic and growing company that values innovation and customer satisfaction. We are committed to providing our employees with a supportive and challenging work environment.

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and diverse work environment

If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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