Technical Support Specialist
4 weeks ago
Technical Support Analyst 2 (HYBRID)
Location:
Richmond, VA
Duration:
12+ Months
Job Description:
The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk.
This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.
The Helpdesk Analyst will possess excellent communication and customer service skills displayed though verbal and written communications.They will also have the ability to assimilate and effectively communicate information, both verbally and in writing, about microcomputer hardware and software.
The Helpdesk Analyst will also have the proven ability to establish and maintain effective, professional working relationships with Commission staff, following best practices of customer service principles.
Key Responsibilities:
- Answer phones and emails in a timely manner
- Create and assign Service Desk tickets as needed
- Provide excellent communication and customer service skills
- Assimilate and communicate information about microcomputer hardware and software
- Establish and maintain effective working relationships with Commission staff
Requirements:
- 2+ years of experience in a full-time Help Desk/Technical Support position
- Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office
- Experience with Microsoft, Visio, SharePoint and Office applications
- Proven analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to work independently with minimal direction and as a team
- Highly motivated and self-directed
- Ability to present ideas in business-friendly and user-friendly language
Preferred Qualifications:
- CompTIA A+ Certification
- Experience with Symantec's Altiris and Ivanti's Service Desk
-
Technical Support Specialist
4 weeks ago
Richmond, California, United States RICEFW Technologies Full timeJob Summary:RICEFW Technologies is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers. This includes troubleshooting and resolving technical issues, providing training and guidance to customers, and collaborating with...
-
Senior Technical Support Specialist
4 weeks ago
Richmond, California, United States Cynet Systems Full timeJob Description:Cynet Systems is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our IT Operations Center, you will be responsible for establishing and maintaining our communications systems, ensuring seamless connectivity and data transmission.Key Responsibilities:Program voice and data telecommunications...
-
Field Technical Support Specialist
4 weeks ago
Richmond, California, United States Carrier Enterprise Full timeJob Title: Field Technical Support Specialist - HVAC ExpertJob Summary:We are seeking a highly skilled and motivated Field Technical Support Specialist to join our team at Carrier Enterprise. The successful candidate will provide on-site technical support and troubleshooting for Variable Refrigerant Flow (VRF) systems, ensuring optimal performance and...
-
Technical Support Specialist
3 weeks ago
Richmond, California, United States Thermo Fisher Scientific Full timeWe're seeking a highly skilled Technical Support Specialist to join our Patient Health Innovations team at Thermo Fisher Scientific. As a leader in serving science, we empower our team members to deliver groundbreaking innovations that make a positive impact on a global scale. This is an exciting opportunity to work with a talented team of scientists,...
-
Technical Support Specialist
4 weeks ago
Richmond, California, United States Triumph Full timeTriumph Services is seeking a skilled Technical Support Analyst to provide top-notch technical assistance to our client on a long-term contract. This position is based at the client's office in Richmond, VA.Key Responsibilities:• Provide technical support on the help desk, including software installs and troubleshooting, hardware setup and troubleshooting,...
-
Technical Support Specialist
4 weeks ago
Richmond, California, United States Integrated Resources Full timeJob Title: Technical Support Analyst 2Job Summary:Integrated Resources is seeking a skilled Technical Support Analyst 2 to provide consultative and technical support services to our clients. As a key member of our IT team, you will be responsible for ensuring timely problem resolution, system/data access, and optimal system performance.Key...
-
Technical Support Specialist
4 weeks ago
Richmond, California, United States ABB Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at ABB. As a Technical Support Engineer, you will be responsible for providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.Key...
-
Technical Support Specialist
4 weeks ago
Richmond, California, United States Crescens Full timeJob Title: Help Desk AnalystJob Summary: We are seeking a skilled Help Desk Analyst to join our team at Crescens. As a Help Desk Analyst, you will provide technical assistance to computer system users on a variety of issues.Key Responsibilities:* Respond to telephone calls, email, and personnel requests for technical support* Identify, research, and resolve...
-
Technical Support Specialist
4 weeks ago
Richmond, California, United States CAI Full timeJob SummaryAs a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This role requires strong communication skills and the ability to work in a fast-paced environment.Key Responsibilities Receive and respond to requests from...
-
Technical Support Specialist
4 weeks ago
Richmond, California, United States ACL Digital Full timeTechnical Support AnalystJob Title: Technical Support AnalystJob Summary:We are seeking a skilled Technical Support Analyst to join our team at ACL Digital. As a Technical Support Analyst, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities: Onboarding and offboarding both new and separating employees...
-
Technical Support Specialist
4 weeks ago
Richmond, California, United States LingaTech Full timeJob SummaryThe Technical Support Analyst 3 role at LingaTech is responsible for providing computer information systems support via various channels. This includes troubleshooting network connectivity, desktop hardware, operating systems, printers, phones, and multimedia systems. The ideal candidate will have a basic understanding of Active Directory in a...
-
Technical Support Specialist
4 weeks ago
Richmond, California, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration: 12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Systems Specialist
4 weeks ago
Richmond, California, United States Lorven Technologies Full timeJob SummaryAt Lorven Technologies, we are seeking a highly skilled Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for maintaining the health of the Ivanti Endpoint Manager environment, supporting software packaging and distribution, and providing tier 3 level software support.Key Responsibilities...
-
Technical Applications Specialist
4 weeks ago
Richmond, California, United States ABB Full timeJob Title: Technical Applications SpecialistAbout the Role:We are seeking a highly skilled Technical Applications Specialist to join our team at ABB. As a Technical Applications Specialist, you will be responsible for developing technical and commercial tenders for our Critical Power product and solutions. This will involve working closely with our sales...
-
Automation Support Specialist
4 weeks ago
Richmond, California, United States Virginia Eastern Bankruptcy Court Full timeJob Details for Automation Support SpecialistCourt Name/Organization: Virginia Eastern Bankruptcy CourtOverview of the Position:The Clerk's Office of the U.S. Bankruptcy Court for the Eastern District of Virginia, Richmond Division, is seeking a full-time, permanent Automation Support Specialist to provide technical automation support to the court. The...
-
Automotive Technical Specialist
3 weeks ago
Richmond, California, United States Meda Health Full timeAs an Automotive Technical Specialist, you will be working with highly skilled engineers and technicians to develop and implement innovative solutions for complex technical problems.We are looking for a highly skilled individual to join our team as an Automotive Technical Specialist. The ideal candidate will have a strong background in automotive engineering...
-
IT Support Team Lead
4 weeks ago
Richmond, California, United States CoStar Realty Information, Inc. Full timeJob Title: IT Support Team Lead - Technical ExpertJob Summary:We are seeking an experienced IT Support Team Lead to join our team at CoStar Realty Information, Inc. As a key member of our IT department, you will be responsible for managing the productivity of our employees by providing technical support and guidance. Your expertise will help us maintain high...
-
IT Support Specialist I
4 weeks ago
Richmond, California, United States Serigor Inc Full timeJob Title:IT Support Specialist IJob Description:The Client is seeking a contract IT Support Specialist I to work on technology projects, phones, laptops, light networking, and some audio visual at the Governor's Office. This position provides services to maintain and support daily IT operations and the underlying technical infrastructure at Office of the...
-
Desktop Support Specialist
4 weeks ago
Richmond, California, United States Estes Forwarding Worldwide Full timeJob SummaryEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. As a Desktop Support Specialist, you will play a critical role in ensuring the smooth...
-
IT Support Specialist
4 weeks ago
Richmond, California, United States Serigor Inc Full timeJob Title:System Administrator (Onsite)Job Description:At Serigor Inc, we are seeking a skilled IT Support Specialist to provide consultative and technical support services to our staff. This role involves ensuring timely problem resolution, system/data access, and optimal system performance. The ideal candidate will act as a first point of contact for...