HR Service Center Associate
1 week ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
What We Offer- Career Development: Grow and learn with an international company where you can build the career you dream of.
- Health and Wellness: Enjoy free medical coverage for employees via the Health Investment Plan (HIP) PPO, an excellent retirement savings plan with high employer contribution, and access to tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.
- Recognition and Rewards: Work for a company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
This position works out of our Abbott Park, IL location in our CHR Corporate Human Resources division. As an HR Service Center Associate, you will be empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence.
Key Responsibilities- Provide exceptional customer service to employees, managers, and BHRs via available tools, resources, and processes.
- Solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
- Anticipate customer needs, communicate professionally and compassionately with employees, managers, and BHRs around the world, and articulate solutions to customers in a way that enhances the customer experience.
- Handle a high volume of requests with speed and accuracy.
- Analyze received information and demonstrate excellent problem-solving skills by using a variety of resources.
- Navigate numerous stakeholders and complex organizations with a constant focus on collaborating, anticipating, and driving to resolution for the customer and continuous improvement.
- Bachelor's degree with 4 years of relevant experience, or 6 years of relevant work experience without a college degree.
- HR experience (Generalist or Specialist), customer experience, or managing multi-channel customer service platforms (phone, email, chat, webform).
- Expert knowledge in HR service technology tools for Customer Relationship Management and Telephony a plus.
- Proficiency in English (spoken and written).
- Excellent written and verbal communication, facilitation, and presentation skills.
- Capable of running multiple projects concurrently and meet deadlines and provide timely updates to management.
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