Service Center Operations Analyst

7 days ago

Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Title: Service Center Training AnalystJob Summary

The Service Center Training Analyst is a key member of the MyNM Service Center team, responsible for developing and implementing training programs to enhance the skills and knowledge of Service Center Representatives. This role requires a strong understanding of business processes, analytical skills, and the ability to communicate complex information effectively.

Key Responsibilities
  • Design and deliver training programs to meet the needs of Service Center Representatives, including new hire training, ongoing education, and specialized training for specific roles.
  • Collaborate with cross-functional teams to identify training needs and develop solutions that meet business objectives.
  • Develop and maintain a robust repository of training materials, including manuals, guides, and online resources.
  • Partner with the NM Academy to develop and deliver training programs for the NM workforce.
  • Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.
Requirements
  • 3+ years of combined experience in IS, HR, Finance, Supply Chain or similar function and/or experience as an analyst supporting processes and systems.
  • Experience and understanding of Service Center technologies, HR information systems, and system interfaces.
  • Strong attention to detail and accuracy while managing multiple tasks.
  • Ability to listen and question effectively.
  • Ability to work effectively as an individual and as a member of a team.
  • Openness to partner with a variety of users and develop a thorough understanding of their business.
  • A curiosity to experiment with innovative ideas, methods, procedures, and technologies.
  • Ability to communicate complex topics, ideas, or analytics in ways that clarify customers' needs and supply them with the insights.
Preferred Qualifications
  • Bachelor's degree in Business, Information Services, Analytics or comparable degree.
  • 3-5 years of experience in designing multiple training courses within a corporate setting.
  • Extensive knowledge of instructional design theory and learning principles.
  • Ability to present complex information to a variety of audiences.
  • Familiarity with both traditional and modern training methods, tools, and techniques.
  • Adequate knowledge of learning management software such as Articulate and Camtasia.
About Northwestern Medicine

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

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