Senior Service Center Analyst

5 days ago


Chicago, Illinois, United States Northwestern Memorial Healthcare Full time
Job Title: Senior Service Center Analyst

Northwestern Memorial Healthcare is seeking a highly skilled Senior Service Center Analyst to join our team. As a key member of our Service Center team, you will be responsible for providing exceptional support to our internal teams and stakeholders.

Job Summary

The Senior Service Center Analyst will play a critical role in improving processes and solving problems within the MyNM Service Center. This individual will work closely with internal teams to understand business needs and develop innovative solutions to enhance operational effectiveness.

Key Responsibilities
  • Identify opportunities for process improvement and service expansion within the MyNM Service Center
  • Develop and implement new and innovative ways to automate functions and processes to gain efficiencies
  • Facilitate project meetings with teams to complete designated projects
  • Lead initiatives for the implementation of new processes and/or procedures
  • Effectively communicate with business users to gather functional requirements, use cases, and stories for system changes/enhancements
  • Guide users through decisions and alternatives for improving their business processes
  • Monitor and measure continuous improvement outcomes
Requirements
  • BA or BS Degree with concentration in human resources, information technology, or related field
  • 5 or more years of relevant experience in IS, HR, Finance, Supply Chain, or similar function
  • Well-developed analytical and problem-solving skills and logical reasoning
  • Experience and understanding of Service Center technologies, HR information systems, and system interfaces
  • Strong attention to detail and accuracy while managing multiple tasks
  • Ability to listen and question effectively
  • Ability to work effectively as an individual and as a member of a team
About Northwestern Memorial Healthcare

Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.



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