Patient Service Representative
1 month ago
Northern Light Health
Department: Walk-In Clinic
Position is located: Inland Walk-In Care
Work Type: PRN
Hours Per Week: Variable
Work Schedule: Variable
Summary:
The Patient Service Representative is the first point of contact for patients and visitors, providing exceptional customer service and support. This role is responsible for scheduling appointments, maintaining medical records, and answering telephones in a timely and efficient manner.
Responsibilities:
- Schedule and reschedule patient appointments based on physician availability.
- Greet visitors and patients, providing a warm and welcoming environment.
- Answer telephones, respond to messages, and direct calls to the appropriate personnel.
- Enter and update patient registration data and accounts, ensuring accuracy and confidentiality.
- Photocopy documents as required, maintaining a high level of attention to detail.
- Pre-certify patients when necessary, ensuring compliance with insurance requirements.
- Process and record referral requests for patients and physicians, maintaining a high level of accuracy.
- Transcribe letters and memos as required, maintaining a high level of professionalism.
- Maintain computer backups, ensuring data integrity and security.
- Process and sort mail, ensuring timely delivery and accuracy.
- Process calls from insurance companies, resolving issues and providing support.
- Correct and edit transcriptions, maintaining a high level of accuracy.
- Stock and order supplies, ensuring a well-stocked and organized workspace.
- Comply with Hospital Hand Hygiene Standards and adhere to Hospital Standards of Behavior.
- Perform all other duties assigned, demonstrating a high level of flexibility and adaptability.
Competencies and Skills:
- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments, and rules of conduct.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment, and cooperation.
- Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness, and relationship management.
- Effectively Communicates: Listens, speaks, and writes appropriately, using clear language.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results, and behaviors.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help.
- Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees, and visitors.
- Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as an organizational priority.
- Serves Others: Strives to understand, meet, and exceed the expectations and requirements of internal and external customers.
Education:
- Required High School Diploma/General Educational Development (GED)
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