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Healthcare Referral Specialist
1 week ago
Are you passionate about improving healthcare access? Seeking a rewarding career with excellent benefits? Interested in contributing to strategic discussions? If so, consider a position with Covenant Health and Community Services, Inc.
Covenant Health is a leading non-profit organization dedicated to providing exceptional home health services across our operational regions. Our dedicated team, comprising physicians, nurses, aides, therapists, and administrative professionals, is committed to serving patients and families throughout the community.
About the Role:
This role involves acting as a key communicator and liaison with referral sources, including individual healthcare practitioners and facilities. Utilizing various resources, the goal is to enhance referrals to Covenant Health. The primary objective is to ensure that individuals in need of hospice, home health, private duty, palliative care, memory care, or Alzheimer's care consider Covenant Health as their provider of choice.
Key Responsibilities:
- Establish and nurture referral relationships with healthcare practitioners and facilities.
- Generate and track referrals to Covenant Health.
- Mentor and train team members in marketing and sales strategies as needed.
- Serve as a knowledgeable advocate for patients and a resource for healthcare information.
- Educate key personnel in referral source offices about our services.
- Collaborate with the operations team to ensure effective service recovery.
- Utilize Customer Relationship Management (CRM) software proficiently.
- Stay informed about laws and regulations related to healthcare marketing and adhere to company policies.
- Participate in community outreach efforts alongside Volunteer Community Relations Managers.
- Achieve admission goals and support organizational growth initiatives.
- Engage in ongoing professional development and education.
Qualifications:
Applicants should possess a minimum of two years of proven success in healthcare sales, along with a degree in marketing, business, public relations, or a related field. A background in healthcare, such as nursing or social work, is also preferred. Strong communication skills are essential for this role.
Physical Requirements:
This position may involve medium to heavy lifting and requires considerable travel. Some weekend and evening work may be necessary to fulfill job responsibilities.
Benefits for Eligible Employees Include:
- Health insurance
- Paid time off for vacation, holidays, sick leave, and bereavement
- Company-paid and supplemental life insurance
- Retirement plan with company matching
- Optional benefits including dental, vision, and accident insurance
- Flexible spending accounts for healthcare and dependent care
- Continuing education and tuition reimbursement
- Employee assistance program for staff and their families
- Mileage reimbursement and access to a company fleet car program
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