Office Coordinator

4 weeks ago


Oak Brook, Illinois, United States RHM Staffing Solutions Full time
Job Title: Office Coordinator/Customer Support Associate

RHM Staffing Solutions is a leading provider of technical, professional, and engineering recruiting and staffing services. We are seeking a highly skilled and motivated Office Coordinator/Customer Support Associate to join our team.

Responsibilities:
  • Welcome and greet incoming traffic at local offices.
  • Attend daily office meetings with prepared updates and announcements.
  • Collect and submit timecards on a weekly basis to the payroll team.
  • Update and maintain client master lists.
  • Onboard new clients and input data into our CRM system.
  • Evaluate and process workers' compensation claims.
  • Conduct weekly audits of contractor unemployment claims.
  • Process all I-9 documentation.
  • Schedule drug screenings and conduct background checks.
  • Oversee and submit contractor holiday pay and PTO.
  • Set up new hire desks for internal employees.
  • Follow up with clients and contractors to resolve or close out pending items/questions.
  • Collaborate with sales and recruiting teams to provide exceptional support to clients and contractors.
Competencies:
  • Service Mindset: We look for individuals who are willing to go above and beyond for customers and peers, focusing on customer value, loyalty, and trust.
  • Teamwork: Our work is a collaborative effort between recruiting, sales, and customer support staff. We seek individuals who understand the importance of teamwork in achieving common goals.
  • Time Management: We value individuals who use time effectively and productively, with a focus on organization, planning, and scheduling.
  • Problem Solving: We seek individuals who are willing to find solutions to complex issues, starting with defining the problem, determining the cause, and implementing a solution.
  • Adaptability: We look for individuals who can adjust to new or unpredictable conditions, being flexible in soft skills such as communication, creative thinking, and problem solving.
  • Coachability: We value individuals who are willing to seek and act on constructive feedback to drive individual development.
Qualifications:
  • Bachelor's Degree
  • 1 year of administrative/data entry experience
  • 1 year of customer service experience
  • Payroll experience is a plus
Compensation & Benefits:

We offer a competitive base salary, performance-based commission, and an exceptional benefits package, including comprehensive medical/dental/vision plan, 401(k) savings plan, and vacation pay. We strive to make our people the best, because our people make the difference.

RHM Staffing Solutions is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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