Intake Coordinator Specialist

3 days ago


Oak Brook, Illinois, United States Relief Mental Health Full time
About Us

Relief Mental Health is a leading provider of innovative therapeutic interventions, dedicated to creating a new standard for mental health care. With a strong presence in Illinois, Wisconsin, and New Jersey, we strive to deliver exceptional patient experiences.

Job Responsibilities

We are seeking a highly skilled Intake Coordinator to join our team. Key responsibilities include:

  • Building and maintaining individual and clinic census goals by managing new and existing patient inquiries and intake process
  • Completing intakes and scheduling patients via phone screenings, facility tours, and in-person interviews as needed
  • Educating patients on treatment options, scheduling protocol, and efficacy during the intake process
  • Assessing each patient's clinical and financial suitability for treatment during the intake process and ensuring specific criteria are met prior to scheduling
  • Managing providers' schedules by setting up initial consultations and coordinating next steps with clinic staff
  • Ensuring clinic staff have the necessary information to move forward with initial consultations, including preparing patient charts in the electronic health record system
  • Addressing patient questions, concerns, or complaints leading up to initial consultations
  • Following cancellation, rescheduling, and no-show protocol as needed
  • Utilizing a customer relationship management platform to track pending leads and patient interactions
  • Performing consistent follow-up with pending leads and former patients
  • Recording and tracking referral sources from outside providers and Relief-led marketing campaigns
  • Collaborating with the business development team to build, grow, and maintain relationships with existing and potential referral sources
  • Providing weekly and monthly reports reflecting progress towards individual and clinic census goals
  • Performing additional intake, business development, marketing, and clerical tasks as needed or assigned
Qualifications

We are seeking a highly motivated and organized individual with:

  • A high school diploma or equivalent required; a bachelor's degree preferred
  • A strong affinity for customer service
  • Working knowledge of office management and filing systems
  • Excellent organizational and time management skills
  • Great communication and interpersonal skills
  • Proficient computer literacy and strong attention to detail
  • The ability to work in a fast-paced environment
Working Hours

This is an onsite, full-time, hourly position with 40 hours/week, including staggered shifts M-F. Shifts will be determined after the first few weeks of training, but may include:

  • 8:30am-5pm
  • 8:30am-5pm
  • 10am-6:30pm
  • 8:30am-5pm
  • 9am-5:30pm


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