Technical Product Support Specialist
1 week ago
About the Role:
Aerotek is seeking a skilled Technical Product Support Representative to join our dynamic Sales Services Team. As a key member of our team, you will play a crucial role in ensuring our customers have an exceptional experience with our products.
Key Responsibilities:
- Master Our Products: Develop in-depth knowledge of our products and services, and stay up-to-date on new features and releases.
- Troubleshoot Like a Pro: Analyze and resolve customer issues efficiently, documenting and identifying trends that could impact our broader customer base.
- Customer Champion: Respond promptly and thoroughly to customer inquiries, providing timely and effective solutions to their problems.
- Innovate: Suggest process improvements and new product features to reduce customer inquiries and enhance overall customer satisfaction.
- Exceed Expectations: Meet and exceed support standards and service levels, consistently delivering high-quality results.
Why Aerotek:
Aerotek is a leader in recruiting and staffing services, with a people-focused approach that yields competitive advantage for our clients and rewarding careers for our contract employees. As a Best of Staffing Client and Talent leader, we prioritize employee satisfaction and success.
What We Offer:
- A dynamic and supportive team environment
- Opportunities for professional growth and development
- A competitive compensation package
- A comprehensive benefits program
Requirements:
- Strong technical skills and product knowledge
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong customer service skills
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