Technical Product Support Specialist

1 week ago


Petaluma, California, United States Aerotek Full time

About the Role:

Aerotek is seeking a skilled Technical Product Support Representative to join our dynamic Sales Services Team. As a key member of our team, you will play a crucial role in ensuring our customers have an exceptional experience with our products.

Key Responsibilities:

  • Master Our Products: Develop in-depth knowledge of our products and services, and stay up-to-date on new features and releases.
  • Troubleshoot Like a Pro: Analyze and resolve customer issues efficiently, documenting and identifying trends that could impact our broader customer base.
  • Customer Champion: Respond promptly and thoroughly to customer inquiries, providing timely and effective solutions to their problems.
  • Innovate: Suggest process improvements and new product features to reduce customer inquiries and enhance overall customer satisfaction.
  • Exceed Expectations: Meet and exceed support standards and service levels, consistently delivering high-quality results.

Why Aerotek:

Aerotek is a leader in recruiting and staffing services, with a people-focused approach that yields competitive advantage for our clients and rewarding careers for our contract employees. As a Best of Staffing Client and Talent leader, we prioritize employee satisfaction and success.

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive compensation package
  • A comprehensive benefits program

Requirements:

  • Strong technical skills and product knowledge
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills


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