Technical Product Support Specialist

2 weeks ago


Petaluma, California, United States Aerotek Full time

Job Title:
Product Support Technician
*Job Description
Our client is a prominent player in the field of keyless locking mechanisms, focusing on innovative electronic locking solutions.

Established in 1981, the organization boasts over four decades of expertise and holds a variety of patents within the industry.

They provide an extensive selection of smart locks and electronic locking systems tailored for diverse sectors, including healthcare, hospitality, workspace, fitness, and beyond.

Their offerings are recognized for their technological sophistication, ease of installation, and user-centric design. They prioritize delivering secure storage solutions that can be managed remotely, ensuring peace of mind for their clientele.

The company operates on a global scale with various locations.

They are in search of a Technical Product Support Specialist (TPSS) to become a vital member of their Sales Services Team.

This role is dynamic, exciting, and crucial to the company's overall success. They are deeply committed to ensuring customer satisfaction and a welcoming experience.

In this capacity, you will be tasked with ensuring users have an exceptional experience while engaging with their products.

This position primarily entails providing technical product support to customers.
The TPSS will serve as the main point of contact for individuals with general and technical inquiries. You will be responsible for documenting and communicating issues, troubleshooting, testing, and offering support through various channels.
Hard Skills
+ Proficiency in Microsoft Office Suite+ Familiarity with Salesforce (preferred)+ Strong analytical and critical thinking abilities+ Solid computer skillsSoft Skills
+ Outstanding customer service abilities+ Excellent written and verbal communication skills+ Capability to de-escalate dissatisfied customers+ Ability to work autonomously or collaborativelyJob Type
This is a Contract-to-Hire position with a duration of 4 Month(s).Work Site
This is a fully on-site role.Work Environment
The team consists of 7 members, including 2 leads who provide effective leadership and training, having been with the company for several years.

The team collaborates extensively to accomplish tasks and requires an individual who is a team player, willing to assist others or seek help when necessary.

This role is 100% onsite.

About Aerotek:

**We recognize that a company's success begins with its workforce. We also understand that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach provides a competitive edge for our clients and fulfilling careers for our contract employees. Since 1983, Aerotek has evolved into a leader in recruiting and staffing services. With over 250 non-franchised offices, Aerotek's 8,000 internal employees support more than 300,000 contract employees and 18,000 clients annually. Aerotek is part of Allegis Group, the global leader in talent solutions. Learn more at the company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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