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Sales Support Specialist

2 months ago

Buffalo, New York, United States Eberl Iron Works, Inc. Full time
Position Overview

As a Sales Support Specialist at Eberl Iron Works, Inc., you will play a crucial role in managing the sales and order fulfillment processes for our manufactured and distributed products. You will serve as the primary technical resource on the sales side of our online platform, possessing extensive knowledge of our offerings and their various applications.

Key Responsibilities:

  • Responding to customer inquiries through various channels with the aim of generating new business opportunities.
  • Executing pricing quotations, managing purchase orders, tracking returns, addressing customer concerns, and providing sales support through detailed reporting.
  • Enhancing and optimizing order processing workflows to minimize cycle times, reduce costs, and improve profit margins.
  • Creating production orders, monitoring their progress, and effectively communicating updates to customers.
  • Offering assistance and information to external sales representatives and clients.
  • Advising customers on product selections that align with their needs.
  • Completing all necessary documentation, forecasts, and communications promptly and accurately.
  • Proactively expanding your knowledge of our products, market applications, and competitive advantages to enhance your contribution to the team.
  • Participating actively in training sessions, sales meetings, and company events.
  • Performing additional tasks as assigned by the Customer Service Supervisor.
  • Gaining a comprehensive understanding of our ERP system, Epicor.

Qualifications:

  • A minimum of 2 years of experience in a customer service role.
  • Proficiency in Microsoft Office Suite.
  • Strong multitasking abilities.
  • Exceptional attention to detail.
  • Outstanding customer service skills.
  • Excellent written and verbal communication capabilities.

Compensation: The salary range for this position is between $50,000 and $55,000 annually, based on experience.

Why Choose Eberl Iron Works, Inc.?

  • We offer a comprehensive benefits package that includes paid vacation, medical, dental, vision, and a retirement plan.
  • Learn more about our company and values on our website.

About Eberl Iron Works, Inc.

Eberl Iron Works, Inc. is a family-owned business with a rich history spanning over a century. We are committed to fostering a community-oriented environment where businesses and individuals can collaborate and share knowledge for mutual growth. Our company has evolved from a small ornamental wrought iron railing manufacturer into a diverse organization with multiple divisions focused on providing products and services for the commercial construction and traffic safety sectors.

Eberl Iron Works, Inc. is an equal opportunity employer, ensuring fair employment practices for all individuals regardless of race, color, religion, sex, national origin, age, disability, or genetics.